Bob Mills FurnitureReviews of bobmillsfurniture.com

Staff was helpful however both recliners showed up with defects, no problem yet they replaced both however after less than a week one recliners spring started making a noise and made clicking sound when rocking was told they’ll repair it but outside for anything else, thought they’d be better on defects but guess I’m stuck, don’t need to keep getting a new chair fixed, never again will I step foot in that store and wouldn’t recommend them

We purchased a family room sectional system and a reclining complimentary chair. A few weeks later we purchased an ottoman that complimented our sectional and a family room end table. We spent approx $6,000. About 3 weeks after getting our ottoman we finally decided on some pillows that we liked that matched our ottoman. Much to our surprise Bob Mills wanted to charge us $450 for 3 pillows. You would think after spending $6K with them they could get us a better deal. We contacted the corporate office but no one ever reached out to us…I guess $6K was enough for them! We will never use Bob Mills Furniture to decorate our home again. Next furniture we buy, will be with a company that wont gouge us on future purchases.

My mom and I went to purchase a living room chair and we ended up deciding to get a sofa and loveseat as well. She was told that she had a 600.00 store credit to purchase more items, so she decided on a cocktail table. She was charged full price on the table. Then we notice on the receipt that two end tables that she did not ask for had been charged. If that wasn't bad enough they goofed up on the delivery date and pushed the delivery day up by a week. The manager offers to refund the delivery fee for the inconvenience but she hasn't been refunded yet. She calls but can't seem to get the manager on the phone. It's just been so much unnecessary hassle.

I wrote a review, and in the middle of writing it, what do you know, it disappeared! I have a massive migraine at this point. I have worked hard all my life. Saved my money to buy furniture for my apartment. I never had new furniture in my life. So, after 4o years of work, and savings. I went into Bob Mills, because he seems so nice and personable in his commercials. He seems so honest. I bought mattress, a sectional, a recliner, a kitchen table. a big oriental rug. two large pictures. The $1200. recliner didn't massage. Just punched u in the middle of your back, and then it would go back in, then it would punch you in the middle of your back and go back in. I was able to return that not for money back but for exchange for the same amount of money for other items. The Kitchen tables. During Thanksgiving, my granddaughter sat down after we all prayed and said what we were all grateful for. we went to sit down, and my 10-year-old granddaughter sat down on the bench seat and it broke, she hurt her tail bone. she doesn't weigh very much, But it ruined our Thanksgiving dinner. The mattress i tried out on the show room floor, as I tried many of them to get the perfect one because I'm 74, and I knew this would be the last mattress I would ever buy. I chose a firm firm mattress, and I was delivered a soft mattress /box spring all in one. Nothing like what I paid for with cash. $1900.90 for a mattress that feels like I tied a sheet to on tree, and the other end of the sheet to another tree. Like a hammock made up of only a sheet. My back is so sore every day. This mattress is not worth $200 I'm just broken. I turned the mattress/Box spring. all in one. I turned the mattress upside down. and slept on it and my body sank into the bottom of the mattress that's supposed to be a box spring. I know for a fact that the almost $2000 dollar mattress that I tried out on the show room floor was not the mattress that was delivered to my house. I didn't only get bit by the mattress shark, I got devoured by Bob mills inflated prices. for low grade furniture. I was taken in by Bob Mills nice commercials. His furniture is cheap. High dollars mark up. Don't get disappointed like I was, I worked for years saving my money, to be so disappointed. I really am sad about the mattress. I spent over $6000 at Bob Mills furnature store, in one day. He could care less if you're dreams of working hard and saving your money for something nice doesn't happen at Bob Mills. I went there because my graddaughter Megan was going with a man that worked there, Named Jamell. I sure have been dissatisfied with the Bob Mills experience. s s

I love my furniture and quality still shows, however in making a move a drawer got damaged on the railing. Ordered a part and paid for it on Nov 1. Have not received and now they are telling me it might be April next year to get it or longer. They are rude and what they say is it. It us ridiculous. Bob Mills should give me a free drawer or one to use in the meantime. Very unhappy customer.

On Sunday, Sept 26th I received a voicemail message stating the check I had written on Saturday, September 25, 2021 was written incorrectly and that I would need to re write the check or pay with a credit card. On Tuesday, Sept 28, 2021 Dallen the sales rep called to tell me they could locate the bed I had picked out. I explained to him my husband did not like anything I had picked out and I wanted to cancel the items. Since, the check was written incorrectly there was nothing more I needed to do, right? Wrong!! Madison the business manager, forged my check by changing the amount and depositing the check on September 29th the day after I spoke with Dallen to cancel the items. On September 29, 30 and October 1st, I spoke with a Madison, Breonna, Dwight, Mike Tizio and a supervisor whose name I can’t remember all trying to convince me to find new furniture. Finally, I was told I would receive a refund and I could come in Monday and pick up the refund. On Saturday, October 2nd, I receive a phone call from someone telling me my refund would be mailed to a wrong address. I corrected the rep and informed her of my correct address. Refund on the way right? On Monday, Oct 4th I receive a phone call from Bob Mills himself. He stated that he had heard what happened and that there was a misunderstanding and he didn’t want to lose my business. I explained to him that there was no misunderstanding and asked him what he had been told. He was told half the truth, when I explained the full story he rudely stated it was a misunderstanding and he didn’t understand why I was making a big deal about Madison changing my check to a lesser amount, because she did me a favor. I explained to him that modifying someones check after they signed it was forgery!! He agreed to give me a refund. Today, is October 12th, 7 days business days. If I do not receive a refund by Friday. My retainer will not be in vain!!!

PLEASE I BEG YOU TO SHOP SOMEWHERE ELSE!!!!If I could give them zero stars that would still be lying this place is nothing but MISLEADING AND SCAMMING!!!! First off I bought the worst mattress ever for my child that of course they charged top dollar for and within a year the spring were coming through the bed cutting my daughter. Then they lie and force a warranty on you thinking it covers everything which is another big scam that covers absolutely NOTHING!!!! After speaking with Amber from the solution center numerous times she repeatedly lied to me about ordering a piece to my bed that had broken due to their defect of it being too thin to even hold my headboard that I begged them about for over a month. After 10 plus emails and finally requesting a Manager to call me ASAP then Amber finally responds that she will have to order the small pice from overseas for $200 and it can take 8-12 weeks.Now I was already told that she had to order this piece a month ago which was a total lie and she has been giving me nothing but the run around, When I told her to cancel my warranty and refund my money because of the false advertisement she then stated that now months later after she told me I would be prorated on my refund that she can't find my info for my warranty, she is the WORST!!!!Bob Mills has been a headache and I will not spend another penny of my money with them ever again. I closed out my 8k credit line with them because I refuse to pay top dollar for low material and horrible customer service. Buyers please beware this place has done nothing but robbed me and I would not recommend Bob Mills to my ENEMY. If could go back in time I would drive straight past this place and again the HELL with y'all on that charge account.

Waiting 7 months for a replacement part inder warranty!!! Bought power sofa in Aug 20, went out Jan 21. Still waiting!