Bob Evans RestaurantsReviews of bobevans.com

The food is still good, however, the customer service is awful. A waitress seated us, and I understand they're busy with waiting tables, but regardless, whoever is seating people is supposed to be cheerful & welcoming. This waitress gave us a blank stare asking how many and said to follow her, barely even hearing her. She put our menus on the table & walked away. We then waited for someone to approach us for 10 minutes. That waitress was… okay. The waitress who took my money at the register was like the person who seated us: dull & seemed annoyed. I get that the public can be very difficult to deal with but when you work in customer service it's your job to provide excellent service to the customers you're serving & if you do it makes customers want to come back.

UPDATE 4/14/2023 - Bob Evans finally responded, I gave them my order number, etc. They apologized and refunded our money in full. They also forwarded my email to the Director of Operations in charge of that store for my area. I'm satisfied at the outcome, upped my one star to three, and hope they get that delivery problem resolved. **** **** **** Hamilton, Ohio: Easter Sunday, April 9, 2023 I ordered three turkey dinners, around 1pm. I got the confirmation, order number, and time the of delivery was to be at 4:30. We didn't have food by 6:00 so I called the restaurant. The guy who answered the phone was nice, tried to help. He looked up the order and said quote: "I see it right here, it's in the system but they never made it." So I asked him if it could be cancelled? He said "Yes, let me put my manager on the phone." (- I want to add that at no time did I go full Karen, cuss, etc. I realized it was a holiday, and stuff happens. Just want to make that clear. -) So the manager gets on the phone, I tell her the problem: ordered at 1, it's over an hour late, guy says it's in system but never made. She says that it's delivery by Door Dash, which took me off guard because I ordered from the website and it doesn't mention Door Dash at all when you check delivery. We figured the store has their own I guess. So manager says it's not their problem it's Door Dash. I reminded her that her employee said that the order is in the system, but never made. She says quickly "Oh I see it, that order was picked up by Door Dash already".. Really? Ma'am? So then she tells me that it's not their prob, I'd have to contact Door Dash. Door Dash support is very good, they called the restaurant and were told the FOOD IS AT THE STORE. I let DD agent know what I was told. And he decided I'm getting the run-around, so he put in a request for a refund for us. We got an email this morning from Door Dash, that said they were unsuccessful in getting anyone from Bob Evans to return their requests. At this point, we've lost that money -- and had no Easter dinner either. It just stung a little to be ignored by a company worth at least $1.07 billion, that puts out country goodness and sunshine on their menus and commercials. They've lost one customer, that's for sure. * P.S. I want to add that they've not addressed my email, or Door Dash. Unprofessional, not acceptable. * Updated: My date of experience keeps changing when I submit this review lol .. it was 04/09, Easter Sunday.

All locations are very good ! The food is great and the service is excellent. Their sirloin steak is great and their baby carrots are to die for! Well Done ! Good Job !!!

Never again. Went into the restaurant and got seated. Right away it started from the very first hello with our waitress. She did not even say hi or how are you doing? She just totally ignored us when we said hi. Then when my meal came it came without hashbrowns, or the sausage links. When I asked about the hash browns she got very snotty. So I said that the cook should know what comes with the meal. Now my meal is cold . I was upset and didn’t finish my meal. I was never treated so rudely by any waitress. I will never again go to that Bob Evans, and I will avoid Bob Evans restaurants whenever possible, never again.

$8 for a breakfast biscuit sandwich smaller and bland tasting compared to $1.25 jimmy dean frozen sandwich.

Me and my wife went to Bob Evans in Stafford va got there at 5 pm I ordered a steak burger and my wife bacon cheese burger. I also ordered a special: chili and fries At 535 pm we got our burgers my steak burger was burnt and the appetizer did not come we had to tell our server that we didn't get the app. After we finished we went to the register to pay and the cashier didn't ask if the meal was good. We told him the burger was burnt and appetizer didn't show until after our meal. He laughed. Then the so called manager came, I started to tell her about it, and she said sir, I'm not going to be yelled at. I told her that her crew was laughing and carrying on..her next statement was would you like me to take it off your bill. I had paid the full amount of 35.00 and left. I will not be eating at Bob Evans in Stafford ever again, and suggest other's take notice this is a bad place to eat. Note: There was hardly anyone in the place...plenty of wait staff we could say standing around talking.

Good food and service but don’t see the need to up charge for added gravy! Ordered biscuit and gravy special asked for gravy to be put on home fries also ,, $2 for the extra gravy when the meal itself comes with gravy?? Could see if meal was eggs and meat and then asked for gravy ,, would expect the additional charge?

Jan 26 in Venice Florida we were seated in Bob Evans restaurant and after 35 minutes of waiting for someone to come ask us what we would like to drink we got up and left and as we left there was 3 others couples that got up and left for the same reason. The manager actually talked to one couple who told him the problem and he did nothing to help the problems