BobcaresBobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Bobcares (bobcares.com) has 390 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Susana M.
Good job. We are happy with your service. Continue.
Response from BobcaresSep 29, 2026
Hi Susana, Thank you for the 5-star rating. We are glad you are happy with our service, and we will keep up the good work. Regards, Sruthi S Quality Manager Bobcares
Nestore N.
After many years of using their services, I can only confirm the quality of their support. Recently, a server had a problem one night: I was unreachable (I was sleeping with my phone turned off), and they did everything they could to restore functionality without my intervention. When I woke up, I only noticed the problems from the uptime monitor notifications and the related ticket report: the server was working perfectly, and the problem had been resolved. This level of service is priceless: anyone who manages servers knows the value of being able to sleep soundly, knowing that any issue will be addressed and resolved, any day, any time of day or night!
Response from BobcaresSep 4, 2026
Hi Novati, We are truly glad to know that our team was able to take care of the issue while you were away and restore the server without any intervention from your side. Our engineers work around the clock, so you can rely on us to be available and respond to issues at any time, day or night. Knowing that you can sleep peacefully while our team is keeping an eye on your servers is exactly the level of support we aim to provide. Thank you for trusting us over the years and for sharing such a detailed experience. Regards, Sruthi S Quality Manager Bobcares
Harry J.
They are cool in supports. Much appreciate and recommend them to serve your business.
Response from BobcaresSep 4, 2026
Hi Harry, Thank you for sharing your experience and for recommending us. We are pleased to know our support team was able to assist you effectively. We appreciate your trust in our services. Regards, Sruthi S Quality Manager Bobcares
Dave
Fast and very knowledgeable. Helped me out during a stressful situation.
Response from BobcaresSep 4, 2026
Hi Dave, Thank you for your kind words. We are glad we could support you during a stressful situation and help resolve the issue quickly. We truly appreciate your trust and are always happy to help. Regards, Sruthi S Quality Manager Bobcares
Willie
I have been using Bobcares Server Management to look after my server, and I recently had an issue with the Redis service that was handled exceptionally well by Kuriakose Joseph. Kuriakose demonstrated an excellent level of technical knowledge and professionalism throughout the investigation. He carefully traced the problem to configuration issues within Redis, explained exactly what was happening, and then made the necessary corrections to restore the service. What impressed me particularly was the detailed explanation of both the problem and the solution. It was clear that this was not simply a matter of restarting a service and hoping for the best. Kuriakose identified the underlying causes, corrected the configuration, confirmed that Redis was operating correctly, and ensured that background saving was completing successfully. The server is now fully operational and stable. I have been managing websites and servers for many years, and I genuinely appreciate dealing with someone who combines technical expertise with excellent communication. Kuriakose Joseph deserves particular recognition for the way he handled this issue. Thank you, Kuriakose, and thank you to the Bobcares team for the excellent support.
Response from BobcaresAug 20, 2026
Hi Willie, Thank you for your wonderful feedback and for recognizing Kuriakose Joseph for his technical expertise, professionalism, and clear communication. At Bobcares, we believe in going beyond simply resolving an issue—we focus on identifying the root cause, implementing the right solution, and ensuring the system remains stable. We are delighted to know that Kuriakose’s approach and detailed communication gave you confidence throughout the resolution process. Your appreciation means a lot to the entire Bobcares team. We look forward to continuing to provide you with reliable and expert server management support. Regards, Sruthi S Quality manager Bobcares
Matthew O.
Bobcares helped me add trusted IP addresses to my server whitelist. This is because we have the server locked down so that no one can access it from anywhere but a few key locations. Bobcares is also helping me evaluate a VPN solution to solve the problem more consistently going forward. I highly recommend Bobcares for all of your DevOps and IT needs! I've worked with them for years, and they are a critical part of my team.
Response from BobcaresAug 4, 2026
Hi Matthew, Thank you for your continued trust and recommendation. At Bobcares, our certified DevOps and infrastructure experts work around the clock to help customers strengthen security, optimize performance, and implement long-term solutions tailored to their needs. We are glad to be a trusted extension of your team and look forward to supporting your continued success. Regards, Sruthi S Quality Manager Bobcares
Richard B.
I have been using this firm for almost a year now to help me manage my webserver and would really like to recommend them. They help with everything and provide a detailed explanation of what they have done and why. This means that I can learn as well from the experience. Richard Ball
Response from BobcaresAug 4, 2026
Hi Richard, Thank you for taking the time to share your experience. We are glad to hear that our support has not only helped you manage your web server but has also given you a better understanding of the work being done. We believe in keeping our customers informed every step of the way, and it's great to know you find that valuable. We truly appreciate your recommendation and look forward to supporting you in the future. Regards, Sruthi S Quality Manager Bobcares
Teaching for B.
Always superb service from Bob Cares, whether it's bespoke development or server setup/monitoring. We consider them an extension to our in-house technical department.
Response from BobcaresAug 4, 2026
Hello Lee Wilkes, Thank you for your wonderful feedback and for your continued trust in Bobcares. We remain committed to delivering dependable support, whether it's custom development or server management, and to being a reliable partner in your success. We truly appreciate your support and look forward to continuing to work with you. Regards, Sruthi S Quality Manager Bobcares
