BobcaresBobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Bobcares (bobcares.com) has 390 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Zack T.
As always, a quick turnaround and complete documentation on services provided
Response from BobcaresDec 27, 2024
Hi Zack, Providing consistent, high-quality service is our top priority, and we are grateful for your trust in us. Thank you for your kind words and 5-star rating. If you need any further assistance, we are always here to help. Regards, Sruthi S Quality Manager Bobcares
George M.
Problem solved , generally fast (took around 2 hours but ok) i would recommend the service to others
Response from BobcaresDec 27, 2024
Hi George, Thank you so much for your recommendation and providing such a valuable feedback. We will continue working to improve our service for an even faster experience in the future. Thank you so much for your amazing 5-star feedback and we look forward to continuing to exceed your expectations. Regards, Sruthi S Quality Manager Bobcares
Juan M. Z. V.
Bobcares helped us solve a complicated MTU configuration issue with a new provider, working with the ISP and the service provider on time, in a professional way.
Response from BobcaresDec 20, 2024
Hi Juan, Thank you for the 5-star feedback. The infrastructure team @ Bobcares consists of highly skilled engineers with expertise in the latest technologies. They are available around the clock to assist you with all server setups and configurations. We greatly appreciate your recognition of the professionalism and timely support provided. If you need further assistance, don’t hesitate to reach out. Regards, Sruthi S Quality Manager Bobcares
John
good response
Response from BobcaresDec 20, 2024
Hi John, Thank you very much for the 5-star rating. Our team is committed to addressing all issues based on their urgency. Don’t hesitate to reach out to us again if needed. Regards, Sruthi S Quality Manager Bobcares
Flavio L.
Bobcares is simply an amazing firm, I'm astonished with the high level of support. A perfect and caring pre-sales and an extremely dedicated and savy tech support, who learned fast our specific panel and helped us actively migrate hundreds of site. Always with perfect manners, extremely nice and wanting to help. Thank you, Bobcares, you guys are the best!
Response from BobcaresDec 10, 2024
Hi Flavio, Thank you so much for your glowing 5-star review. It’s our goal to provide attentive, knowledgeable, and seamless support, and we are so glad we could assist with your site migrations effectively. Our pool of skilled engineers works 24/7 delivering the best service. We truly appreciate your trust in us and look forward to being here whenever you need us. Regards, Sruthi S Quality Manager Bobcares
Piet
Being at the helm of our servers for more than a decade, it is hard to hand over the "keys to the kingdom" and control and blindly put our trust into a team overseas. I have been very impressed by the team's knowledge and thoroughness. When we have had any issues, it was never a short email like: "fixed the issue". All was accompanied by a through explanation what was found/detected and what was done. Most impressive was that one of our servers was not reachable and needed to be rebooted through the datacenter. The team at bobcares tried to contact me by phone before pulling the trigger, but I was not able to respond. They left a voicemail that they were going to reboot.
Response from BobcaresNov 29, 2024
Hi Piet, Thank you so much for your detailed and thoughtful 5-star feedback! We truly understand the trust it takes to hand over control of something as critical as your servers, and we are honored to be your trusted partner. Keeping you informed about every step we take is a priority, and it’s great to know that this approach has met your expectations. Thank you for your trust, and we look forward to continuing to support you. Regards, Sruthi S Quality Manager Bobcares
Bashir Abdul R.
Mr. Ameer made my day by expertly solving PHP configuration issues, web server problems, and database challenges all at once, even for a lesser-known product. I truly appreciate his expertise and dedication. It's professionals like him who embody the essence of Bobcares, showcasing why the Bobcares approach to business support truly works.
Response from BobcaresNov 29, 2024
Hi Bashir, Thank you very much for 5-star feedback and awesome comments. Our Infrastructure team, comprised of highly skilled engineers, works tirelessly around the clock to deliver top-quality service. I will surely share your feedback with Mr. Ameer and he will be happy to know that his efforts really met the goal. Thank you for trusting us; we are here whenever you need us again! Regards, Sruthi S Quality Manager Bobcares
Contech IT S.
They have very fast support and they always fix your problem
Response from BobcaresNov 29, 2024
Hi, Thank you for your 5-star rating and kind feedback. Our team is here for you 24/7, ready to assist whenever you need us. Regards, Sruthi S Quality Manager Bobcares
