BoatzonReviews of boatzon.com

Response from BoatzonSep 5, 2024

Thank you so much for your wonderful feedback! We're thrilled to hear that Jenn provided you with such a professional and pleasant experience. It's great to know that she was able to answer all your questions and get you excited about purchasing a boat and financing through Boatzon. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to helping you with your boat purchase!

Response from BoatzonSep 5, 2024

Dear Valued Customer (Jaqui), Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you've encountered during your loan application process. We understand how important timely communication and swift processing are, especially when it comes to significant purchases like a boat. We deeply regret that we fell short of our promise of fast funding and failed to provide you with timely updates. Your feedback is invaluable to us, and we take it very seriously. We are immediately reviewing our processes to identify where the breakdown occurred and implement improvements to prevent similar situations in the future. Your satisfaction is our top priority, and we are committed to learning from this experience to serve you and all our customers better in the future. We value your business and hope to have the chance to regain your trust. Once again, we sincerely apologize for not meeting your expectations and thank you for bringing this to our attention.

Response from BoatzonSep 5, 2024

Thank you for your wonderful feedback! We're thrilled to hear that you had the best service ever while dealing with us. We’re glad we could assist you in becoming a new boat owner. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your boating adventures!

Response from BoatzonMay 21, 2024

Thank you for taking the time to share your experience with us. We're sorry to hear you did not get approved for our loan product(s) as expected based on our advertised criteria. All of our responsible lenders have an obligation to thoroughly review each application to ensure they only extend credit to those who they merit can reasonably afford to pay it back. This helps protect both our customers and our business. While we do advertise general approval guidelines which are by No Means a blanket approval statement, a credit decision involves evaluating multiple data points beyond just a credit score and length of credit history. Other factors like income, existing debt obligations, recent credit inquiries, and the type of the boat desired in the request are also carefully considered during an underwriting decision. We understand the disappointment of being denied credit, especially if you felt you met the stated qualifications. However, making exceptions to our underwriting standards would be unethical and could put customers at risk of taking on more debt than is advisable for their financial situation. Rest assured, our approval criteria are transparently disclosed, and we have no intention of misleading potential customers. We simply have a data-driven responsibility to ensure lenders proceed prudently. For those who do not qualify with us, we wish you the best in exploring options better aligned with your current credit profile. Thank you again for the feedback. We are committed to continuously improving our customer experience.

Response from BoatzonMay 8, 2024

Thank you for your feedback!   We're sorry to hear that you didn't fully understand our service model. Boatzon is a boat loan marketplace that connects borrowers with a network of reputable lenders. Our goal is to make the boat financing process as fast, easy and convenient as possible by doing the legwork of finding and vetting lenders for you. While it's true that you could potentially find lenders on your own, using Boatzon has several advantages:   •We have relationships with dozens of boat lenders, so you have access to a wider range of financing options in one place. •Our lenders compete for your business, which can help you get the best rates and terms. •Our application process is fast and easy - you only have to fill out one form to get multiple loan offers. •We provide expert guidance and support throughout the process to ensure a smooth experience.   We're always working to improve our service and make sure our customers understand exactly what we offer. In the future, we'll aim to be even clearer about our role as a lender-finding service rather than a direct lender. We hope you'll consider using Boatzon again for your next boat purchase or refinance. We're confident that the convenience and value of our service will keep you a satisfied customer. Please let us know if there's anything else we can do to help!

Response from BoatzonMay 8, 2024

Thank you for taking the time to provide us with a review. Your feedback is always welcome and we see it as a opportunity to get better. We look forward to assisting you with any boating-related needs you may have in the future!

Response from BoatzonMay 3, 2024

Hey Bret! We're doing a happy dance over your Boatzon review! We love hearing that the process was easy and quick, and that our responsiveness was on point. Thanks for choosing us, and we’ll see you on the water!