BOATiDReviews of boatid.com

After Having some trouble with Customer Support in not wanting to take back their defective product, I did within 24 hours receive an RMA for return of the product and they promptly sent out a new one. They made things right ! Previously: Purchased a digital circuit breaker from them and it was defective and short circuited after 5 min. called to request an exchange or just refund, and they wanted me to reinstall the breaker and shoot a video and send it to them with breaker installed and proper wiring connections and upload the video to them and shoot another video of one installed and properly working and shoot a video of that one working and upload both videos. I told them it would cost me more time and effort to reinstall a defective breaker and shoot a video and shoot anothere video of one that works than what the breaker is even worth. DO NOT BUY FROM THESE PEOPLE !!!

BEWARE, don't purchased items from this outlet, I ordered a flow-rite valve, call verified that the valve had orings, they assured me it did, when I received the item it was wrong (no oring) so I wasted my time with my due diligence and now they expect me to pay for return. And now they will take like 7 days to send me a return label and the I must ship the item, then when they receive it, then they will ship the correct item. Will never ever purchase anything from them. And by the way all this operation in done by using outside, other country employees.

Worse online ordering I've ever come across. By far the worse customer service support in the industry. Stay far far away...

I ordered new parts and was impressed how fast I received them. As it turned out I made an error in half of the order and when I contacted the customer service Department not only returned the parts with ease, they walked me through the inventory to make certain I received the right parts. Their prices were lower than competitors and with their service they earned a new customer.

Ordered a Solas propellor for my new engine, took longer than stated and got the wrong propeller! Customer support via online chat was garbage! Couldn't understand simple English of I ordered part number xxx and got part yyy! And rather than trying to make it right, gave me the typical rma b.s., send it in, refund 2-3 days after, didn't even want to try to correct it by sending correct part out. And when I asked to send photo of incorrect part, gave me an email address then disconnected from chat! And the whole time tech tried to get me off of chat by asking 8 TIMES "Is there anything else I can help you with?"!!! Extremely poor service, shipping and tech support. Will never do business with them again!

2nd time I placed a order 2nd time issues. They tell you the item shipped and it never does. Then some excuse it’s going to be late. You talk to someone overseas and never get a answer. Stay away from ordering from them

I bought a Sea Dog 1-1 1/2 ID Stainless Steel Gas Locking Deck Fill from BoatID.com. It arrived on time but it would work properly only some of the time. It was defective. I exchanged emails with customer support and explained I couldn't return it "first" because there would be no gas cap until I received the replacement. I suggested that I buy another one and if (when they received the return) they agreed it was defective send me a full refund. They responded only one time stating "take a picture and send it to us." Huh? Take a picture of the cap spinning continuously without opening? And, then they went silent and refused to discuss it further. So, I had my wife buy the same product. The replacement works fine. She returned the original defective locking deck fill and received a partial refund so it ended up costing us an additional $20 and took three months. What a hassle! Don't buy from these people unless you accept that customer service will refuse to communicate with you about defective merchandise. Buyers beware!!!

Better pricing than West Marine, so we ordered the chairs on line. They arrived very quickly and they are beautiful.