BMWPartsDeal.comReviews of bmwpartsdeal.com

My order # CB98267804 I do not recommend buying from any company who won't cancel my order because I order it Feb 24 2026 to get a email a week later to ask if I still want order but fail to make it clear it won't show up till April 21 2026 so I ask to cancel order and get refund they said no who makes a order they need now to possibly get order 2 months later I will never order from this site ever again without customer you have no business i could have got my parts from dealer or turner who have in stock bmw parts now waiting 2 months and refusing to cancel my order and refund my money I call this horrible customer service if they offer a zero I put 0 for a rating Replying to their response I don't care all I know if you change your mind on any purchase or misunderstanding something it is still the buying customer choice if they want A refund or something without paying customer you have no business nobody orders a part then get sent a note saying it be 2 months before parts arrive this company a fraud i do not recommend buying this company or any company who do not value the customer PERIOD my rating towards this company a ZERO

ORDER CB97261455 After a full week of communication (check your records, I’ve been in contact in regards to my order processing since Monday 2/16/26 and parts were ordered on Saturday 2/24/26) STILL NO PARTS! I was told Friday 2/27/26 that everything would be figured out in 2 hours at 11:38 of which I didn’t receive anything until this message sent after 5:00 p.m. with absolutely no actual processing of my order after a FULL WEEK!!!! This message will be posted to your Facebook and every other review I can so people can see what kind of business you run and how you treat your customers. ABSOLUTELY DO NOT BUY FROM THIS COMPANY!!!!!!!

Ordered a part listed on the site as grey. Received a part that was black. Even sent them pictures from their site showing product description. Terrible customer service (maybe robots) refused to acknowledge and accept the return or issue a refund citing “special order”. Most ridiculous interactions ever. Post reply edit: Lol! No. The part I ordered was for a grey interior. The part you sent is for a black interior. You don’t even know what you’re talking about.

Ordered two “M” badge emblems and only received one. Immediately contacted them and they start their “RMA” process. Called to talk to a supervisor and was told the supervisor’s are not in until 9:00 AM Pacific Time. I call back and the same lady (who makes a robot sound more human) is now claiming she is the supervisor. SERIOUSLY! Thinking I’m stupid or something. Not exactly sure how the heck this place is still operating the way they treat customers after scamming them. DO NOT WASTE YOUR TIME AND MENTAL CALORIES!!!

I ordered a coolant hose from bmwpartsdeal.com and it took 2 weeks to arrive, after losing a client because it took so long to arrive. I returned to hose for 27.00 shipping and it arrived at there warehouse 1/8/26 they have failed to reimburse me, its now 1/29/26 so I went to the Attorney General and filed a case, they have still failed to reimburse me, so now its small claims time. This has been a horrible experience. Update bmwpartsdeal.com contacted me after I left this honest review a said they would refund me if my review was taken down or edited. So here's my edit bmwpartdeal.com and im still waiting for my refund. 2/4/26 I recieved a refund. After my shipping cost and 20% restocking fee it cost me $62.00 and a client 😑 and more grief than it was worth.

HORRIBLE, FOR ONE THEY ORDERED THE WRONG PART, ITS BEEN SEVERAL WEEKS ALREADY, THEY SEND ME IN CIRCLES TO GET NO WHERE, COMPLETE NO WERE, I WILL ORDER FROM THEM AGAIN

My order CB60262693 And you canceled my order! p.s i made a new order by myself. and don't make a replacement for my item for new one. Don't contact with my before canceling. WHY?! Just last 1 business day. A lazy and non-professional team.

My Order was placed early Oct using their site for PN ID. Provided documentation Packing list is the correct PN, packaging is the correct PN but actual part inside is the wrong PN and was the wrong part. Their RMA system is online and does not allow 2 way discussion. Every call to them - when I reach a live person ends with me being placed on hold and then the call hangs up followed by emails to use their RMA system which have led to the part identified as non refundable though the error is 100% on their part. Meanwhile I am out >$400 and my car sits disassembled. Next step is BBB filing