BMWPartsDeal.comReviews of bmwpartsdeal.com

I would not recommend buying from this company unless you’re prepared to wait much longer than the advertised delivery time. Don’t rely on the shipping estimates—they were not accurate in my experience. What made the experience even more frustrating was that the company created a shipping label but didn’t actually ship the package for another 48 hours. Receiving a shipping notification made it appear that my order was on its way, when in reality it hadn’t even been given to the carrier. Overall, this was a frustrating experience, and I will not purchase from this company again. I would encourage potential customers to consider other retailers if timely shipping and good customer service are important.

Website told me the correct part but it ended up being wrong. Called only to be told I can only message about parts through chat. Messaged support only to be told I need to message the parts section. Went to parts but kept getting directed bot support about part fitment. Tried explaining but the bot got confused because I put two part numbers in. Put one part number in next message but it only kept telling me it's the right part. Decided to just leave an email to have a - live human - handle this only for an unmonitored automatic email response to tell me it couldn't help and to resend the message. Unreal. Pure comedy at this point. I'm just going to order the right part and waste the money. But never ordering from this place again. Trash.

I bought a part from these people, which took too long to recieve. They would not accept a return claiming it was because it was an electrical part . IT WAS UNOPENED, UNUSED AND UNMOLESTED, NOTHING WAS WRONG, THE PACKAGE WAS NOT OPENED, I NEVER TOUCHED THE PART. BMWPartsdeal is a rip off co..,.STAY AWAY

I dealt with this BMW parts dealer for so many years but had a very bad experience with them recently after i received a part from them which had a missing part in it. It remained unresolved and frustrating after so many back and forth communications with them. Their customer support is not helpful at all. They did not try to resolve the problem and dragged the case for so long, I had to go and purchase the missing part myself to be able to install the part they sent me.!!

I hoped for a better experience, but so far, no such luck. I placed an order for front and rear brake wear sensors on June 2. The website led me to believe that most orders ship within 1–4 days. The next day, I received an email requiring me to "confirm" my already-confirmed order. Once I did that, I was told the parts would be received by the dealership by June 12. June 12 came and went. Nothing. Then, on June 16, I received another email with the great news that my parts had been ordered and were expected to arrive at the dealership by June 19. June 19 came and went. Nothing. Then today, June 24, I received yet another email telling me that my parts had been ordered and were now expected to arrive at the dealership by July 3. At that point, I signed in to chat with an "agent." Whether it was a bot or a person, it was completely useless. I was transferred twice and eventually told that the order was on its way and scheduled to ship on July 3. By then, I had serious doubts, so I called customer service. The representative proceeded to tell me that every communication the company had sent me indicated a July 3 shipment date and that there had never been any expectation of anything different. I wasn't calling to argue about dates, but hearing that only made the situation (and my level of trust) worse. I was simply trying to find out whether July 3 was a real date or if I should expect another email on July 10 telling me they had ordered the parts yet again. At this point, I don't trust anything this company tells me. Saving a few dollars isn't worth it if you never receive your product. I'd recommend spending your money elsewhere—somewhere that values honesty, accurate communication, and good customer service. Unfortunately, I experienced none of those things here.

Horrible customer service very rude. Product arrived damaged and wouldn’t give me a refund had to contact my credit card company I would never use them stay away from this site

Ordered a round side reflector for my Z4, pictured in their online catalog , part number CB14273788,they sent me a rectangular one. Both parts had the same parts number? Obviously the catalog was wrong . I tried to get a refund within the return window and I was told it was a special order and could not be returned. They sent me the wrong part! One star is too much. Never again.

I ordered a wrong part - did not discover until later because work prevented me from getting to the project - seller refused to accept return even in light of my offer to buy other more expensive parts & I would have even agreed to only a partial credit or refund.