jill J.
Can never ever get a straight answer
Can never ever get a straight answer, it took over an hour to obtain one fax number, because the banker had to confer with administration to clarify and offer a number. Took over a month to process a check that was overnighted from state farm, said they never received it, after several attempts; we voided and reissued another then somehow the 1st one miraculously appeared and they tried to cash it. They alerted me of the voided check and processed the new overnighted several more weeks later... mind you I was trying to claim my gap on a total loss of this loan within the 90 days and they need all bank transactions including the payoff. Just now washed my hands of them and the total loss was in January, it's now the end of April. We had to drive 45 minutes one way to a 'local' branch to get any help. Super exhausting and unnecessary lengthy phone calls that always ended with rerouting to voicemail with NO call backs.



