BMO Harris BankReviews of bmoharris.com

BMO took over our local bank, (Bank of the West), in Lakewood, Colorado. What a disaster! We have had checks on order for 9 months and still no checks! My wife deposited her paycheck and she was unable to access her money. She called customer service and they said all checks automatically get an 18 day hold until funds are available. We won't be able to close our account fast enough! Good riddens to these incompetant Canadian invaders!

Just an awful company to deal with. Trying to get MasterCard balance. Phone number on card is for checking/savings accounts not the credit card. No option to get recorded info as to balance and recent transactions. The CSR seemed like he really wanted to help but was prevented from that due to login issues which had locked us out. We were told we needed to go to a branch to prove identity. The nearest one is a 40 mile drive (one way). This is the second time they have treated us like criminals trying to defraud the bank. A month ago the problem was even worse. That CSR asked my husband what his credit limit was. He gave the correct answer (from the statement) at least 5 times but this CSR ignored his response and locked him out anyway. This one had attitude and proved it by ignoring my husband's answers to identify himself.

I had an account with them. They closed it due to a negative balance, fast-forward to about a year after my account closed. There was a check that I believe came from the state of Illinois that they deposited.. from my understanding..no bank is supposed to accept any payment once the account is closed and the check should’ve been mailed to me. I finally called and they confirmed that there was a check that posted to my closed account but they could not tell me where it was from. I even tried to make a payment for the remaining balance to reopen the account and the bank tried to treat me like I was committing fraud several times! this has been going for about three years and I’ve been calling and no one can tell me where the check went now I am in check systems for the “full” amount , when it actually should be less because they accepted a check & posted it to a closed account. i’ve been looking everywhere to find the correct attorney that can represent me. There’s also a note on my account because someone confirmed that there was a check so I either need the check issued to me or it needs to reflect the current balance on the account I will never ever ever bank with this bank again this is fraudulent and it’s stealing. I’ve called several times and physically went in person when I call. I’m advised to go in person and when I go in person, I’m advised to call at this point. I need documentation and I need the issue resolved.

I could write a book of the woes I have encountered in the 8 months since BMO took over from my previous bank. Both my debit and credit cards are put on holds for suspicious activity every month . . . due to monthly automatic renewals which have been going for years. I needed to make an overseas wire transfer from overseas and after 2 hours was finally given a supervisor who supposedly could help me. Except that all three of the choices she gave me were completely wrong. This is just the beginning. As soon as I possibly can (upon return to the US, I will be changing banks and wiping the dust off of my feet.

Spoke with mortgage department to get pre approved for grant assistance loan types. She was sweet on the phone but awful at everything else. Vague in pinpointing a time to discuss on the phone, I had to be the one to call her and she sounded like she just woke up. Once she got me the preapproval email she completed it for a conventional loan, not the grant assistance types as we discussed on the phone. I told her this and haven’t heard back, that was at least 3 business days ago. She also called me Carl in the voicemail, my name is Kaylee. Thanks for making my bank of choice easy for me. 👍🏼

I attempted to receive my balance on payoff information for my Dodge Truck. Jose' informed me I would have to visit a BMO banking branch over 3 hours away from my location to find this information out. As the sun now stands, I will never use BMO Harris bank again.

This banking experience has been the worst ever! Never received anything in the mail, when I called they told me I did not have an account with them. I could not set up online banking to pay anything because I didn't have the account number. Finally got the account number almost a month and a half later. Still having issues. Spent 35 minutes on the phone with them this last time and still can't access my account online. Customer Service is HORRIBLE! No one speaks clear English! I will be finding another bank ASAP!

Bank sucks Customer service sucks. Website sucks. The thought that I ever put my money in here sucks. When they make my next credit for my large check deposit I made, which state is going to take over 9 days, I am taking everything out no more being BMO for me!