I wish i would have researched better or read these reviews before opening my account. Presently, my card is locked for the second time in less than a month because of a regular purchase I make.
My job doesnt do direct deposit, so i have to use mobile deposit. Most times, I'm waiting 6 days for my measly $500,with one exception, where i was able to use the fundsnow service.
This bank is awful. After i call them later this morning to unlock my account, I'll be pulling out my money and closing this account. Do not use this bank!!!
NC
Nick C.
DO NOT USE This BANK CUSTOMER SERVICE…
DO NOT USE TIS BANK CUSTOMER SERVICE DON'T KNOW THEY JOBS OR HOW TO DEAL WITH ACCOUNTS THEY LIE AND TELL YOU THINGS THAT ARENT TRUE TO GET YOU OFF THE PHONE I HAVE HAD NOTGING BUT PROBLEMS CHECKS TAKING 14 DAYS TO CLEAR DEPOSITS TAKING LONG CUSTOMER SERVICE IS OUT SOURCED TO INDIA JUST OVERALL BAD EXPERCINCE
JG
Jeff G.
BMO customer service is the worst of any bank I've dealt with
The customer service rep hung up on me when I asked to transfer to another person who could accept my payoff amount in full. Her accent was thick. I had trouble understanding her.
TE
Terry
My recent experience with this bank’s…
My recent experience with this bank’s customer service was an absolute nightmare. I was met with repeated disrespect and arrogance from the representatives, particularly one named Alex. Throughout the call, Alex kept telling me to 'calm down' in an extremely sarcastic tone, which only made things worse. Rather than resolving my issue, I had to keep repeating myself as they continuously asked the same questions. The lack of professionalism was appalling — I felt like I was being harassed rather than helped.
To make matters worse, the background noise during the call was unbearable, making it hard to even hear the conversation properly. It was a chaotic environment, and the representative seemed more interested in making me feel inferior than addressing my concerns. At one point, I was even asked if I had spoken to the police, which was completely irrelevant and inappropriate.
This was, by far, the most frustrating and unprofessional interaction I've ever had with any bank. I was left feeling disrespected, unheard, and utterly disappointed by how this institution handles customer concerns. If this is the standard, I highly advise others to avoid this bank at all costs."
SP
Spykrispy
Payroll deposits are slow never get until after payday with some jobs
Banking App is worthless. Never get eft deposits until after paydaysanyonone else experience this. Rent is due on the first
TB
Tina B.
Horrible
They are horrible. I'm so done with this bank. Go anywhere else! They have only a few locations and same with atms. I have been with them since they were the bank of the west. I have tried to stick it out with them.But I am just fed up, trust me and go somewhere else!
JL
Jason L.
This is the worst damn bank I have ever…
This is the worst damn bank I have ever banked with in my life they say you get your paycheck up the two days early you better plan on getting the damn thing two days late anytime there's been a deposit made in my bank it's been a day or two days later everybody at my job gets her paychecks generally between channel and 11:00 p.m. I don't get mine till 5:00 a.m. the next day or 6:00 if it shows up they always have system failures they're always updating something this bank sucks I would suggest pull your money out of it and get the hell away as fast as possible
WE
WILLIAM E.
Absolutely the WORST bank in the World
Absolutely the WORST bank in the World. Run away from these fools as NONE of the people who work there have any clue as to what is going on. Stole my $ and I have been waiting for my $ to be returned and it's been 4 weeks. I have spoke with many people at the branch and they have NO idea when or where My refund will come. Pitiful is the BEST word I can use. If you can do your banking ANYWHERE else you should, SAVE yourself the headache.