Hope H.
The only reason I’m giving them one…
The only reason I’m giving them one star is because I can’t give them zero horrible bank, horrible customer service, horrible policies do not open an account with them!!
BMO Harris Bank, NA is a United States bank based in Chicago, Illinois.
BMO Harris Bank (bmoharris.com) has 351 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Hope H.
The only reason I’m giving them one star is because I can’t give them zero horrible bank, horrible customer service, horrible policies do not open an account with them!!
Consumer
Beware of Questionable Practices at BMO U.S.! I want to share my experience with BMO U.S. to raise awareness. I opened an account with them, meeting all the requirements for their promotion, including a qualified direct deposit of over $9k. However, just one day before the 90-day period ended, they abruptly closed my account without any prior notice. Their customer service informed me that the account was closed due to a zero balance, even though my last transaction was over three weeks ago, and I still had direct deposits scheduled. When I inquired about the bonus I was supposed to receive, they claimed that because my balance was zero, I wouldn’t qualify, despite no prior mention of a balance requirement. This experience has left me feeling frustrated and misled. I urge others to be cautious when banking with BMO U.S.
Garrett W.
Worst bank. Started a new job and my first check, from the government, i am a government employee. They flagged for fraud. Which i’m cool with, hold my check all you want. NOPE, instead they lock your cards and every single one of your accounts for 30 days!!How do they expect me to eat and survive? Absolutely unacceptable, and they laughed at me on the phone. NEVER AGAIN 6+ year customer
Mary S.
in 77 yrs. this is the worst bank ever. It bought out Bank of the West. Never had any problems logging on to my account. Never had to worry about Bank of the West paying my bills on time. Never had to worry about Bank of the west stealing money from my account. the 1st week BMO owned the bank one could not get on line by computer or phone. It went down hill. bill pay every month the missed payments . the last straw after my husband died and the missed paying my kaiser premium then I had to stop payment in order for them to investigate. I okayed the 35.00 bucks they took 70.00. It took 5 days to put back 35.00 then the check to kaiser was written April 25, 2024, it was cashed after the stop payment on Sept 25, 2024. I have tried to check my account Sat and Sun they cannot find my account. Will be at the bank on Tues to once again try to get the crap straightened out
monica K.
I send my car payment in a week early every month(due on the 30th) and every month I start getting emails on the 8th asking if I forgot my payment. They start calling on the 10th. When I call back they want me to make a payment by phone even though I give them dates and confirmation numbers. I shouldn't have to make an extra payment just because their system takes 3 weeks to process.
Ev-
THE WORST BANKING EXPERIENCE I recently just traded in my car because the auto loan was through BMO. WORST CUSTOMER SERVICE, their online “express loan pay” never processed payments on time then they throw a late notice on MY CREDIT! Old fashion too, no debit/credit card payments and to even set up autopay you have to mail in some stupid letter of consent that probably will never work either! whatever you do… DO NOT BANK WITH THEM! WASTE OF UR TIME.
LBH
Horrible bank! Omg. We left a Yelp review for the BMO branch in Santa Rosa Ca at 4th and Farmers regarding the horrible situation we are dealing with regarding unauthorized electronic transfers. The bank told us to get a court order for our own account information!!! The manager at the branch - Emmi Michel then called my 81 year old mother on her cellphone and told her never to come back to the branch due to the Yelp review I left based on their negligence!! Unreal.
Francisco P.
Had a Bank of the West account since 2018 no problems ever since it's BMO fees everywhere. They even charged me an annual fee on a secured credit card. customer service hangs up the phone, and I believe there's a $10 service fee for calls. I think they're just trying to get me to call over and over again so they can bleed all the money out of my account that way they won't have to send me a check. Chat can't help me, now my account's Frozen I can't access my money, they won't close the account and send me a check even though when I call this morning she said it would be done by the end of the day. every time I call asking if the account is closed they tell me they can't give me an answer for security reasons . They kicked me out of zelle and marked it confirmed fraud when I've never committed any fraud when I asked to speak to the person who made the decision they said they can't receive phone calls these jerk offs are up in Canada so they don't give a crap when I call they hang up worst banking experience ever