BMO Harris BankReviews of bmoharris.com

I have had a rough month as my disabled son has been ill and hospitalized plus my sister died. Apparently I forgot to make a payment on the card I have through them. I made the payment and called them. I was grilled by the representative who was rude and disrespectful to me. I asked to speak to her supervisor, who I was told in an emergency meeting, how convenient. I then told her to close the card, which she did, I believe, and asked for her supervisor contact info, she then hung up on me. I called back and that representative hung up on me as well. I called a third time and demanded that a supervisor call me! Horrible!

I’ve had the worst experience with them. DO NOT use them if you’re looking for a mortgage even though they “promise” to offer you a great rate. I was provided with a loan estimate with a LOCKED IN interest rate of 6.5% by Jeff Rhodes. He insisted I pay the application fee to move forward and made urgently pay the amount of $495. 2 days later I receive an updated estimate where they raised the rate to 7.125%! No explanation except oops I don’t know what’s happening. I called multiple times and was sent to voice mail. He then reached out to assure me they were working on it but that he would advise me to go with someone else. Absolutely unprofessional and caused so much stress. Contracts for home purchases are time sensitive and they have no regard for that. He dodged all my calls and messages for several days after. He promised they would refund my application fee and ghosted me when I reached out to ask about it. Terrible unprofessional bank. Literally use anyone but them. I would give them no star if I could.

They turned off my card of yesterday I couldn't get any money BMO claimed it was a glitch fixed my card I had to leave work early only for on thanksgiving day they shut off my card again with no explanation now my daughter is in tears I can get money I can't buy anything I can't do anything were completely paralyzed on thanks giving my wife is in tears my 6 year old is broken our family is broken 💔 BMO is not a bank BMO is a crime syndicate that robs and steals from theyr own customers

I had an auto loan w/Bank of the West they transferred to BMO. Auto loan was paid in full 7/2024 now I have no access to online account and will not release title to vehicle because they say I owe $2400 in late in fees. I asked for them to explain this they can't this is the worst bank ever they call me all day long one person said I was paid in full and now I receive a call that there is still a balance this sounds like FRAUD to me. Do no use this bank ever you will be robbed

I would have never opened an account with this bank if I knew what a customer service nightmare this place was. I would have never had opened an account if I knew how many unnecessary hoops I had to jump through to close my account. Been three days of trying to close my checking account. They won’t let it happen. Just a personal checking account. For some reason greed and obstacles are more important than customer satisfaction. I will never recommend this bank to anyone. I will only have negative experiences of this bank. I hope my association with the company is over, if they finally allow me to close my account. Garbage.

I had a fantastic time with my BMO mortgage lender (locked in a 5.625% rate, he was always timely and patient). As a result of my mortgage loan, I was required to open a BMO checking account. I expected similar customer service, but instead I've been faced with a handful of issues over the last couple of weeks. While trying to transfer money into that account for my mortgage payments, both my and my wife's external accounts were flagged as fraudulent (despite the fact that we added these external accounts several weeks ago). I spent over 75 minutes on the phone with BMO customer service and was promised that this issue would be resolved in 24-48 hours. She was separately told the same... It's been 4 days and the issue remains. Now I'm rushing to find an alternative way to pay my mortgage on the eve of Thanksgiving week. I just tried closing the checking account, and BMO told me they'd charge me a $50 fee for closing the account within 90 days of opening it. I asked if they'd be willing to waive the fee due to their inability to resolve this issue, and they refused. Avoid them at all costs. Their customer service is terrible.

I really wish i would’ve read these reviews before opening an account, a week later and still no deposit for a mobile check upload. Reached out by phone and was told by Friday and reached out by chat only to be told next Wednesday due to fraud. No notification or anything, i had to help them do their job & it’s a bummer for sure. As soon as my check clears, and my direct deposit hits on Friday, i will be closing this account.

This financial institution is one of the worst banks to deal with. trying to get a loan payoff amount, they asked me 6 ID security questions, made me send in a declaration of identifaction and now they tell me it could take two weeks to get the loan payoff amount!!!!!!