BMO Harris BankReviews of bmoharris.com

I’ve been banking with this bank for over 5 years the minute I deposit my tax check in my account they closed down my whole account in put A fraud alert on it. Now this not my 1st rodeo at A bank where they whole A check until it clears I’m with that, but when u go to close my personal account to where I can’t access A dollar from what’s already been in from my paycheck I worked for when I have bills coming out, can’t feed my family, can’t put gas and my car, can’t uber my children home from school they have to walk miles in the cold because I’m A single parent at work so I can’t just leave work everyday I called the BMO Harris and ask to speak to A manager they send me directly to the fraud department. Everyone from the fraud department is treating me as if my tax check not legit or if I have done something bogus to my account NEVER. The first day I discovered it was locked and my funds was frozen was 3/18/2025 they ask for me to verify so I sent in the documents they were asking, Herman from the fraud department insured me that it’ll be 3 to 5 business days. Now today 3/24/2025 I called Ebony and another guy with A thick accent say 14 to 30 days and she said out of her mouth “if you want some cash from your paycheck on this Friday call me and I’ll see that you get some cash on Tuesday” this is sick the guy with deep accent hung up on me and told me to get my lawyer this bank is awful I will be filing A complaint with the better business bureau my whole life is put on hold because of this bank the IRS states they never reached out to them and want to issue me another check but they can’t until April 11 2025 this is the worst bank ever please get your money and run is what I’m doing the minute they clear my account I will be calling my lawyer

BMO customer service is awful! BMO has all my data on the web site wrong. When I bring this up to them they keep saying they'll fix it but since my loan is paid off they can't help me when all I want is my transaction details. AWFUL!

ABSOLUTELY stay away from this absolutely incompetent bank. I paid Enterprise car rental using this disgusting BMO Cash Back Credit Card, and after completing the trip, I was charged $285.30 more than what I booked the car during reservation on Expedia. Since I paid to Enterprise, I called their customer care multiple times, and also their underwriting multiple times to refund the difference, which is legitimate, as I have Expedia reservation bill and payment receipt, where the difference is clear like day and night, but they did nothing. So, as a last resort, I contacted BMO Credit Card Disputes department to file a dispute. In the credit card login, there is no option to dispute a transaction, so I had to call. The dispute department was 100% against taking request. The shameless lady said, they will take the dispute only if the company has promised in writing to refund the difference (check your call recordings collected for QC purposes). If the company promised to refund the difference, then why would I dispute it? So, I requested them to take the case, provided all evidences and after 3 months, they sent a shameless mail as a display of their utter incompetence and sheer failure to even solve a simple dispute as this with clear evidences. I'm surprised why do these idiots even have a job, and a department to resolve disputes if the customer and merchant can solve between them, why is this dispute dept. needed? I would never be in a job even for a day if I know that I'm incompetent in that job, but these shameless people are absolutely with zero conscience! There is no reason to bank with them even if they offer you any free bonus, etc.

I signed up for BMO a few years ago for the convenience because there was a branch by my place. However, it is the worst bank ever. None of their processes are automated, yet they use super cheap manual labor which not only makes everything inefficient but also nonsecure. Especially recent years, when you make a transaction, instead of processing that fund, the bank holds that amount in pending until midnight, and only monday thru thursday nights. but here's what's awful, the processing Partner they use hold that fund. and when it's time to pay the merchant, they take the actual fund from your account separately! That's right, when you make a $100 purchase, you get $100 taken on hold for 2 weeks in that pending status, which is deducted from your balance. but an additional $100 is taken from your account to make the actual payment instead of using the $100 that was taken out as pending transaction. So every transaction charge you double! and the pending stays in the pending status for 2 weeks!!! so every transaction you make, they steal your fund for 2 weeks for who knows what. and they blame it on the vendor when it's their own awful process. oh and the app, nothing works, you want to make a zelle payment? something that normally takes a few minutes now takes days! you want to cancel a zelle payment? something that normally takes seconds now also takes days. because of the transaction processing company they use which steals your money and puts it on hold. they will put a pending status on everything. this bank is probably bankrupting and just stealing all these funds to hold it together. I have left them and I recommend you do too!

I really urge anyone who's thinking of banking with BMO, to not even consider it. Worst customer service and general service in all. Because you have customer service who speak little to no English, they misunderstand the conversation all the time and don't get given information correctly, like your address or account number. They've literally transferred money to someone else's account and when I addressed it, they basically made the situation worse by not making it right and me losing thousands of dollars while someone else got my money, they won't compensate me for any of it or revers those transfers back into my account. I needed a new debit card a month ago since my old one got stolen, and it never showed. I had to reorder another one and im still waiting on it 2 weeks later. I'm late on bills, my car insurance got canceled because I've made no payments since my card hasn't arrived, my car payments are building for being late, and guess what, BMO isn't gonna do anything about it but leave you in this deep hole to climb out yourself. I've been with BMO for 14 years and it's been nothing but an extremely stressful, depressing and frustrating road with them. I never have the pleasure of speaking to them, even calling them takes a lot of energy for me because it's always so draining because you always have to repeat yourself and makes use they have the information correctly, but you can't understand a word that the callers say. Bank elsewhere

OMG, this is the very worst bank to do business with. Phone-based customer service is horrendous. The mobile application is horrible. You can't even make a payment from BO checking to BMO HELOC. You have to go to the branch. WHAT? If you make a principal-only payment to the HELOC, they will take next month's payment out of that principal amount payment without notifying you. RUN and RUN fast to another bank.

I wish I could give less than one star, my experience has been nothing short of absolutely atrocious. I for one am pulling my accounts after this experience. I have been lied to right to my face then treated like I was stupid (Hudson Place Branch Woodbury Minnesota). My mistake for trusting a banks word. They are now wrongfully withholding over $10,000 dollars in my account for a “suspicious check” that was a US Bank drawn check I deposited yesterday from an insurance claim. All I get for answers is it could be up to two weeks while it’s reviewed. Who do you think you are BMO, the IRS? You care nothing about customer experience and therefore you operate unethically by any standard. Can’t wait to close my account. Oh and I forgot, they called the police on me, not to say I was unruly or disorderly, but to say they were worried and to request the police come to my home and perform a welfare check. Oh.. my… GOD, you people suck in the biggest way.

This is their second attempt to pull out a payment covering the entire balance of my BMO credit card. I never authorized this. I have all my credit accounts set up to pull out the minimum payment each month. On Thursday (02/20/2025) I received a text that my BMO account was accessed from an unregistered device. I didn’t think much of it because nothing appeared to look changed. But then Saturday (02/22/2025) I get a text from the same number saying that a payment of over $600 has been made on my BMO credit card account on Friday (02/21/2025). I checked my bank and saw no such transaction, so thought it must be a mistake and I’ll deal with it Monday. But today, Sunday (02/23/2025), I see my bank is now showing my account extremely overdrawn because of this transaction. I’ve notified the bank that this was not an approved transaction. In looking over my past BMO statement I see they previously (a month or 2 ago) attempted a payment transaction which was returned by my bank and they charged me a $30 fee for that. Now I’m sure they will be charging another fee when this transaction is returned. This is theft!!! If someone from the company goes into my account and changes my settings to approve them pulling payment of the entire account balance rather than just the minimum payment, this is theft and deceptive practices on the part of BMO!! They didn’t even notify me of what they had done until the day after they did it (pulling the payment Friday and not notifying me until Saturday), and clearly they strategically chose right before the weekend to attempt this, as there’s nothing I can do about it until Monday! DO NOT TRUST THIS BANK!!! They clearly engage in deceptive and illegal practices to saddle customers with fees!!!