Scott S.
Absolute Horrendous Customer Service
I think its very lousy on your part to cancel my credit card due to terms and conditions, whatever that means, and NOT NOTIFY your customers before hand that you are in fact closing a customer's account. Instead you let vendors get a decline notice when they attempt to charge on my good standing account and then let the customer scramble for alternative payments. This is a lousy business decision. I will make sure to spread the word through social media about your unscrupulous business practices. I will await your letter explaining your business decision. Again, not notifying your customers BEFOREHAND, is really a big mistake and very lousy. Scott S. BMO Card client P.S. How hard is it to email a customer and let them know thirty days in advance? Also, letting a customer wait 30 minutes for a customer service rep via phone is lousy.



