bmiMDReviews of bmimd.com

The site says 24/7 customer support. All you get is an e-mail saying they will get back to you in 24-72 hours, which is NOT TRUE. I have left several e-mails trying to cancel my subscription (because it won't let me do it on-line). I have gotten NO RESPONSE. There is no phone number to call. Meanwhile, my card is still being charged. Get out while you can and find a company where you can actually speak to someone about your health.

The patient portal will not allow me to cancel the subscription or delete my credit card info. The product does work well but I now have pharmacy approval for payment so I don’t need OTC meds anymore. Can’t give a good review to a company that won’t allow me to view my credit card or cancel the subscription. UPDATE. The company allowed me to open my portal and cancel.

It started great! But now my cost goes higher and higher each month. You cannot "talk" with anyone. It takes forever for them to respond to emails. I am canceling and finding another option.

The start up process was very easy! Of course they were very professional by asking about medical history and most recent blood work. When I received my first dose everything was packaged neatly and they even provided alcohol wipes. The instructions on how to inject were clear. I have already lost 9 lbs on my first month!

I have attempted to “pause” my subscription multiple times in my portal and it will not change my status. Scam!

I am super upset with this company. I ordered my medication on November 12th and they simply haven't sent me anything, they don't communicate with me about what's going on. This company's support is simply TERRIBLE. It takes them a LONG time to respond to you, which ends up stressing you out. They told me that I could continue with the 7.5mg dose but I would have to pay an extra $399. I don't think it's fair that I have to start over with the 2.5mg dose. That's not what they promise in the advertisement and that made me upset because I thought I was paying that amount for the dose I should use. I'm still waiting to find out if they've sent me my medication or not, and they simply don't seem to care, while I need the medication. I hope I can resolve this soon, cancel my subscription and not buy from this website anymore!!!!

The doctor is what has made my experience great. He has asked me questions, requested lab work, and has given me some excellent advice. Fast shipping was also great!

EDIT: After leaving this review, I heard from a manager, Josh. He was very kind and explained to me where the discrepancy and misunderstanding came from, and discussed BMImd's hopes to have live agents in the future. He also apologized for the way I felt after my customer service experience. He made sure I was refunded, and reached out to Groupon and asked them to refund me as well. Truly all I wanted was to feel heard and have the issue rectified, so I am thankful to have heard from him. He gave me his direct line as well, in the event that I needed to speak to someone again. It is absolutely absurd that for a company that distributes medication, it is almost impossible to get assistance from someone. There is NO way to call into customer service. You can only send emails, and then no one answers you. I purchased goods on November 13 in the morning. I emailed one hour later advising that I changed my mind, and no longer wanted the order. Hours later, after receiving no response from customer service, I received an email that my order was processed and sent to the pharmacy. I sent 2 more emails to try to stop this. No response whatsoever. The following day at 3PM, I received an email that because I cancelled after my order was processed, I owe them an additional $30, except that the only reason this happened was due to them not answering me. It is now two days later, and I have gotten absolutely nowhere. I have received no help. They are telling me that they have 72 hours to answer, yet I owe them money due to the length of time that has passed. Insane loophole.