BMbridal.comReviews of bmbridal.com

Very professional customer service. Dress was made and fit perfectly.

HORRIBLE. bought my dress 3 months prior to my even date, kept asking for any tracking or shipping updates and they gave me attitude, refused to share any information and when i asked for a refund they said they can only give me a 10% refund even though their website says “no questions asked 100% refund” i disputed with my bank and when the dress came a day after my event, IT WASNT EVEN THE DRESS LISTED ON THE WEBSITE. the patches on the dress were different. thank god i had a backup dress otherwise i would of been out of luck. Don’t order from here trust.

HORRIBLE experience. Paid for expedited 7-12 day tailoring and shipping. I had to contact the company after 3 weeks for an update and they kept assuring me it was coming. Arrived VERY late and was NOTHING like the picture. It was a disaster dress that there was no saving. They will not honor their return policy no matter how many times you contact them even copying and pasting their policy directly from their website. They will offer you 20% of your purchase price and you pay return shipping to China. Just buy off Temu because you will receive a dress worth about $30 that you will pay $300 for.

The company kindly issued a refund after my son’s prom suit arrived late. I had purchased delivery insurance. Customer service replied to my inquiries and my issue was resolved.

I actually wouldn't even rate this a 1 star. I would rate this a 0 star. I ordered a Mother of the Bride dress in black as my daughter is having a black and white wedding. My order shows a black outfit and when I type in the sku it shows a black dress. However, when it finally arrived over a month later it was navy blue. I tried it on and took a picture as they asked me to before I could return it and they would send me the return address. Long story short they kept telling me the outfit looked good on me and it took them too much time and effort to refund me and to go get it tailored. I told them getting it tailored would not change the color to black!!! Then they started saying it was so much effort for them they kept asking if they could only refund a certain percentage and that it would cost me a lot to return the outfit. I told them I didn't care how much it cost to return, I couldn't use the outfit and I didn't get what I ordered and wanted a full refund. They still kept telling me to go to tailor and kept trying to offer me only a percentage of what I paid. It was also made with very cheap material, but that was not even my complaint. I ordered black and got blue. I finally contacted American Express, because they were being extremely difficult and unprofessional. American is now investigating. This was the worse experience I have ever had with a vendor. I would not recommend them at all, they will not refund your money no matter what you get and no matter what their return policy states. I never write reviews, but I hope this helps someone else from this horrible experience!!! ------------------------------ Per your reply below. None of what you say is true. I have emailed you back and forth for months with no results. You do not value your customers or their most special day. I will not spend any more time and effort on your company, but could not allow your response to go without a comment. This is the most unprofessional company I have ever dealt with. Sending me the wrong color and asking me to go to the tailor to fix it and refusing to refund!!!!! RIDICULOUS

Avoid This Company – Incorrect Item and Late Delivery Very disappointed with this company and the entire experience. I placed my order on March 27 for an event on April 26, but I did not receive the dress until May 11, which is far beyond the delivery timeframe stated on their website. I also paid for Priority Express shipping (DHL/FedEx 3–7 business days for $39.99), which was not honored. On top of the delayed shipping, the item I received is completely incorrect. The dress does not match what was shown or ordered on the website. This is not a small issue or preference difference—the product is entirely different from the listing. I have already contacted customer service multiple times and provided photos comparing the ordered item to what I received. Instead of resolving the issue properly, I was offered partial refunds, coupons, or suggestions to keep and alter the dress, which is not acceptable given that the order was incorrect. At this point, I am requesting a full resolution, including a prepaid return label and a full refund. Overall, this experience has been extremely frustrating and disappointing due to incorrect product fulfillment, delayed delivery, and lack of proper customer service resolution.

The delivery was on time and the dress is exactly what I expected! I'm very happy with the color and the shape of the dress. My friends gave me a lot of compliments.

I placed an order early to mid April for prom for my daughter. Prom was May 9, 2026. I just received the dress today, 5/18/26, and it is NOTHING like picture. The color is waaaayyyyyyy off and it’s cheaply made. It looks like a child was practicing sewing! Not only that but a return label was not included in the package. I paid $359 for a dress that is of poor quality and design! I have pictures of what I ordered versus what was sent to me.I am highly upset! DO NOT ORDER VROM THIS COMPANY!