Susan E.
Experienced Good Customer Service
The fire table I purchased is no longer available on the website but my customer service experience was very good in an age when customer service barely exists. When we opened the box the fire table medium was lava rocks rather than blue stone, which was the pictured on the website. I emailed customer service and received a response within 24 hours. Since the table is no longer sold by Bluu, they offered to refund money so I could purchase blue glass somewhere else. The table instructions said 12 pounds of glass was needed, what was offered by Bluu was not enough to pay for 12 pounds of glass. I asked for a larger refund and was given the larger amount I requested. I give a 4 instead of 5 because I received lava rock - but customer service was a 5.