BluuReviews of bluu.com

It was great last year. Need a new part and we get no response. Are they out of business?

I’ve tried to reach them several times by email and have had zero response. The rib on umbrella is broken can’t get help to fix this expensive umbrella Poor customer service

We have a Bluu umbrella that is less than a year old- it’s still within the warranty. We discovered that the white cord that cranks open the umbrella (wildly thin for such a large umbrella!) had snapped. We have reached out multiple times in multiple ways and have still heard nothing back from the company. It seems, even from the good reviews, that customer service is a major failing for this company. I would steer people away from making a purchase- the products are very expensive given the quality issues.

Is this company still in business? Their website shows all products out of stock for months. They have not responded to numerous emails and have no phone number

We bought 4 very large umbrellas. They are fantastic - gorgeous, easy to operate and very high quality. We were missing 1 piece and the customer service was great. You shipped us a new umbrella in. 1 day!! Thank you.

My recent experience was less than optimal with Bluu. I ordered counterweights for an umbrella. They were more expensive, but they looked like good ones. Promised 2-6 day delivery. Ordered and paid within a few minutes via cc. Didn't show after 2 days, 4 days or 6 days. I tried to track order but there's no tracking. I also tried to contact but cust. serv. is limited to emails. First two emails went unanswered. I sent a third to the sales department and they told me that they were out of stock and didn't know when they would be in but "they were working on the problem." Cancelled order but, again, only available via email and again no response.

I emailed Bluu a technical question about one of their products on a Sunday and got a complete answer Monday morning. Looking forward to trying out the new umbrella.

Last year (2022) Hurricane Ian destroyed our pool cage and parts of the lanai. We are in the process of remodeling the lanai and pool cage with picture window. We needed a new big umbrella as well. After an intensive search we found the products of Bluu.com. We contacted bluu's customer service via e-mail with a lot of questions. All those questions were answered very quick and very professional by Mr. Aries.B. Aries reviewed all our sketches and pictures sent to him and came up with excellent recommendations. Without his professional help we would't have placed the order to bluu. He gave us the necessary trust to buy the "Redwood Pro Cantilever Umbrella Round Tier 1, 12 ft" and the "Mobil Base". Thanks again to Aries. Sulzer Family