BlueWoodReviews of bluewoodkids.com

Super cute play pen. Looking forward to my littles using it.

My package was returned to you because of “missing information” on the address but the address was indeed complete I tried calling, writing and have waisted so much time and nobody was able to send me my order, which I needed to bring with me to visit my grandchildren I please need a reimbursement as I already got something else for them

For more than a week I didn’t have any update on the purchase. Getting in touch via website or email took some days to get an answer.

Product is great and so is the customer service. I had a question about how to properly do the knot during installation and they made a how to video to send. I had an issue with a broken part, although it took a while to ship they followed up and made sure I received.

Came pretty quickly was easy to seat up and fits nicely in our living room.

It came broken and with bad fines he’s. Pieces of painted wood falling out from the beads and sharp edges. I answer the email to start a return and nobody answered me.

Excellent quality product and my order got here so quickly. No need to call customer service at all!

I chose this playpen specifically because it was marketed as a safe, non-toxic product made from untreated wood with no harmful chemicals. That was very important to me as a parent. Unfortunately, the packaging undermined that peace of mind. The box arrived damaged, and while the styrofoam did protect the wood from major damage, it shattered into hundreds of tiny pieces, and due to static they clung to every surface of the playpen. This created a frustrating and time-consuming cleaning process, but more importantly, a safety concern. These tiny pieces could find their way into the play area and eventually inhaled or ingested by my baby, defeating the purpose of purchasing a product advertised as safe and non-toxic. I appreciate that the product itself appears well-made, but the packaging choice and lack of protection against this kind of issue significantly impacted my overall experience. I would strongly recommend the company reconsider its packaging materials.