Blue Sky CyclingReviews of blueskycycling.com

Not sure what the issue is with this company. I ordered an item on 7/4, they confirmed on 7/6 but didn't ship until 7/9. Now, tracking says delayed - on it's way to next destination. What does that mean? Where's the package? Plus, BlueSky gives no notice of the delay. They just expect you to wait forever, without any updates. Can't blame Covid-19 for this. Just a poor customer service experience. This will be my last order with them. Too many other good sellers to choose from. 7/16/20 UPDATE: Now apparently, Blue Sky realizes this package is lost or stuck somehow in the USPS system. They admitted they don't know where my order is. USPS shows no scan for 4 days. I asked for a refund. I also filed an inquiry with USPS online, just to see where the package is. Frustrating that Blue Sky doesn't take the initiative to help their customers with shipment info. Based on recent negative reviews, something has changed for Blue Sky.

I placed an order a week ago. I’ve received no update since the order confirmation. They don’t respond to email or pick up their phone. I’m going to have to start a credit card dispute and find the products somewhere else. It’s too bad, they used to be great.

I ordered a saddle and apparently provide the wrong e-mail, hence no receipt. I did send an e-mail to customer service giving the item,item number and date. No reply! I went on the site to check if I could find my order in another way and somehow, without me clicking "purchase" the site placed another order for the same item for me. I called customer service requesting a return address label being this was not my fault and the representative agreed to provide and corrected my e-mail address in their system. No return label was provided. A 2nd or 3rd e-mail to customer service was ignored. I know they now have my correct e-mail since this survey opportunity arrived in my in-box. They "made" me buy a saddle I don't want or need. It is not worth it to spend the money to ship or argue with the credit card as to whose is right.

I ordered a wheelset and it has not arrived yet so I cant give any opinions on the service besides my order aint here