Dquinonees
They Are Not Here to Help Members
Some of the medical groups they contract with, like Regal/Lakeside are absolutely awful and have no comprehension about the importance of member service or professional conduct. However, this complaint is about BlueShield's Nursing Line. Why this alleged service even exists is incomprehensible to me. Today was the 3rd time in many years that I have called the line for advice. The first thing to note is, they are not a Triage Department. In each call made to the Nursing Line, the calls each went as follows: 1. What are your symptoms? 2. How long have you experienced these? 3. You need to go to an Urgent Care facility or ER. 4. Promise me you will get there "within the hour." They must be scripted because they always respond with the samr standard replies while offeringing no help. BlueShields benefits have decreased annually for the last 3 years but the premium I pay has increased.