Blue Shield of CaliforniaReviews of blueshieldca.com

Should have 0 stars. #helpderekfsongs

I have a Blue Shield California HMO plan (my company only offers Blue Shield, no other providers) and the coverage is terrible. I live in Chico, CA - a major city with a population of over 100,000 people and a regional medical center + college - and there is 0 network coverage for providers in my area. My closest in network urgent care center is over 70 miles away in Roseville - when I called to point out driving over 140 miles roundtrip for urgent care was ridiculous the only solution I was offered was that twice a year they will pay for out of network providers as if they were in network providers. That did nothing to address my issue. In addition finding a primary care physician has been impossible, since doctors accepting new patients have waitlists out for a year and that's just the places within my horrible network. It's as if I have no insurance coverage at all. I'm so frustrated with them - the only solution I've been told is to try upgrading my plan for better coverage, but why should I pay more when the coverage is already this poor? This company is terrible and they offer no solutions/recourse for customers who point out their network flaws. Their teledoc was also completely unhelpful, since he just referred me back to my primary care physician (a year out waitlist) or an urgent care center (a 70 mile drive). I wish my company offered another alternative to these guys.

Blueshield has no shield and they don't even deserve ZERO Star. Worst experience ever. I added my daughter to the insurance when she was born, and everything was fine. I had an autopayment. 5 months later I received bills from the doctors for my daughter telling me my insurance refused to pay. I called blueshield multiple times, and they keep telling me I didn't add her. Her name is there online, but she shows inactive. They transferred me to the grievance department which they answer after 31 days. May 26th, Email me I didn't add her and there is no record of a call even her name is added . Nothing make sense. No answering calls. You can't talk to someone who is responsible for the grievance. MOST NEGATIVE CUSTOMER SERVICE. I DON'T THINK THEY EVEN DESERVE ZERO.

I am an RCM Manager. I am on hold as per the usual with Blue Sheild. This post is for Blue Sheild, Blue Card program and Anthem Blue Cross. EVERY time I call I get a rep with zero knowledge of anything. I am left on hold for 30 minutes at a time. The rep just now came back and said "He is still waiting for the account to come up" which is complete BS. These reps keep people on hold as long as possible to meet the required time and do zero work. If I am lucky enough to get someone that doesn't leave me on hold, I get incorrect answers or get transferred all over the world. I am so angry. ZERO ACCOUNTABILITY FROM THIS CARRIER. Z.E.R.O.

Blue Sheild Pharmacy issue !! All Customer service reps being told different info. Nothing resolved. Drug manufacturer, Drug distribution, Cvs Pharmacy , Physician assistance, nothing is getting resolved. I have tried since February to get a refill on a brand prescription that have an authorization approval from my physician and on file with Blue Sheild . It’s now a NDC issue With drug manufacturer and Blue Sheild. Blue Sheild states not FDA approved. Virtus drug manufacturer disputes this accusation.!! This is not acceptable , lack of information , lack of communication lack of follow up and lack of qualified experience. There was no issue last year but this February 2023 now has changed. No one responds back with any factual information or resolve . Thank God this is not heart medication.. No one cares just wants your money. Also cannot speak with anyone in Blue Sheild Managment or qualified authority . On going since 2-14-23 See my health records

They lied about canceling our plan ,they wouldn't cancel it we have recordings we did ourselves and they want to now charge us for insurance we DIDN'T WANT ,we will be contacting a lawyer and also finding other people like ourselves that they've done thus to .This is by far the worst insurance company we've ever dealt with,total scams.

Blue Shield charged me for the FREE Covid test provided by TEST WELL, which they were supposed to close between TEST WELL and Blue Shield according to TEST WELL.

Mirror all the negative reviews here, amplify them 10X more cynically and you begin to approach the truth. Was told that the plan I was inquiring about with Customer Service would be covered by Medicare, only to rudely receive a bill and be told there was nothing I could do about it. I had BS for years, but recently it appears they've become too big to be effective and too corporate to remember who made their success. Sheesh