Blue Shield of California is a health plan provider founded in 1939 and based in San Francisco, California.
Blue Shield of California (blueshieldca.com) has 68 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Insurance · Los Angeles, California
Excellent
Insurance · Woodland Hills, California
Excellent
Insurance · Santa Rosa, California
Excellent
Insurance · Livermore, California
Excellent
Showing 61 reviews with 1 star · Clear filters
Iulia O.
I am completely fed up with wasting hours of my morning fighting Blue Shield of California over denied claims. I pay expensive premiums every month for a PPO plan, yet a bureaucrat with zero medical training gets to override my doctor's recommendations. It is unacceptable that desk clerks without proper education or expertise have the authority to challenge a licensed MD.
Queen W.
On phone time and time again repeating the same thing over and over again. Will leave this Company during Active enrollment. The worst company ever. Get on phone with a problem and you just repeat repeat repeat. Over and over again . Like they don’t have your Information on the computer screen. Seriously what’s the point keeping people on phone and repeating same thing over and over. These people are history to me. I would Never recommend this health insurance to no one. Better to not have insurance and go into hospital as a homeless person. You will get Better service !!!
Desiree I.
Blue Shield of California uses a company by the name of Evolent to deny care to its members. Sadly, patients were forced of their Anthem plan to Blue Shield of California which gives death care, not health care, through its third party health denier Evolent! Evolent denies standard treatment.
Will A.
they only exist on paper. this is no actual vender management to execute health care
J B.
Blue Shield HMO, replaced BS PPO in CA. Worst decision, worst plan ever for over 65 seniors in CA 6 months until open enrollment when I can dump BS HMO.
Henry C.
Crooks they just take your money, ther worst then crooks in streets because these crooks get away with what ther doing.like ripping seinors off money free money just take my money with no service unless I pay more money.sick DEMOCRATS LET THESE SNAKES DO THIS
customer
Zero ownership. Every interaction is a complete breakdown. I explain the issue clearly within seconds, and they still waste an hour circling the same basic information. Support is clueless, disorganized, and painfully slow. There’s no urgency, no accountability, and no sense that anyone knows what they’re doing. Even the simplest data pulls take forever. This isn’t just bad service—it’s operational failure. Easily one of the most incompetent companies I’ve ever dealt with. I am glad I switched to Kaiser
Kassandra
I can't express enough how much I hate Blue Shield of California and hope they burn to the ground. Last year, 10/29/2025, I had to make a post-birth newborn appointment. My hospital would not let me leave the lot without booking an appointment to see a pediatrician for an evaluation post-birth. This was set 5 days after my birth. OBVIOUSLY it would take time to add my son to my policy, because you know, Blue Shield is slow with every damn thing. This appointment took place on 11/3/2025. My son's pediatrician's office sent the bill to Blue Shield. My son then had a 1 week appointment follow up on 11/10/2025. They sent the bill to Blue Shield as well. Thought all was well, haven't heard from anyone regarding any issues. Here we are, months later, my sons pediatrician's office now tells us they have been sending the bill to Blue Shield but keep getting denials sent back. Why you ask? No one has a god damn clue. We've provided all the necessary documents to "pRoVE" my sons birth happened, he was added to my policy per my HR rep at my job who was helping me during my very difficult post-partum healing. But no, according to Blue Shield my son was never added. I new something was going to go wrong because not only was this during the government shut down last year, but they initially denied adding my son to my policy at first because the discharge papers my hospital provided did not have my son's name at the top. BUT HAD EVERY OTHER DAMN THING ELSE ON THERE FOR ME AND HIM!!!!! My HR rep forced them to approve it because my son's pediatricians office was not going to see him for his next visit because there was so much back and forth about him being on the policy. I just tried to call them today, was on the phone for 38 damn minutes just to wait for a "claims rep" named Phillip to get on the phone and say they are having technical difficulties and he can't help me, to call back later because he can't even take messages currently. The system is complete bullshit, Blue Shield does NOTHING to make new parents live's even the slightest bit easier. I should not have to JUMP THROUGH 450 HOOPS TO GET MY SON ADDED TO MY INSURANCE POLICY THAT I PAY SO MUCH FOR EVERY SINGLE MONTH. I hate Blue Shield and the employees that keep that shithole still operating. They do nothing to help ANYONE, and i can't wait until the burn to the ground.