Blue MountainReviews of bluemountain.com

Very poor support... no support, never got answers, I wanted a trial, and suddenly I bought the year subscription. This is like cheating on me. Better don't try it

Joined the Free Trial on Bluemountain and sent my first ecard successfully. After a day or two I started to check on the terms and conditions of the free trial but couldn't find any details at all either on the website or my introductory email. This made me a little suspicious so I delved a bit deeper in order to cancel my trial. Under UK consumer law you have 14 days in which to cancel and eventually found by logging in and going to 'my account' then 'manage membership' I was able to cancel my auto renew and membership. It seemed to take ages once I pressed the cancel button and eventually I came out of the site. After a couple of minutes I logged back in and checked and my membership had been cancelled. By my limited experience with them the company seems genuine but thay should make the terms and conditions of their free trial more transparent.

I finally had to cancel my subscription to Blue Mountain. A couple times the ecards were never sent. I also had to call them and complain because they didn't send some of the ecards on the date I had requested.

While I enjoyed the service, and people really enjoyed receiving these cards, eventually the only ones left to send are pretty corny. Without more additions it becomes repetitive over the years. Cancellation of service is a must before the date they renew or they will automatically charge you. And you cannot dispute this charge. They will not have mercy on you, because they say they sent notice 3 months and 1 month before, which I don’t remember receiving, but they send so many emails I may have thrown it out. BE CAREFUL, there’s a reason the have such a low review.

Very deceptive billing policies. One errant click and you will void your so-called "trial" period and your credit card will be charged with no recourse to get a refund. I will never use this site again. I have NEVER asked my credit card company to block a merchant until I had this experience using Blue Mountain. Do yourself a favor and find another online service for ecards.

customer service runaround after asking to cancel membership many times had to have credit card company block charges

Same as others. They default to recurring subscription but never mention it until they take your money. No way to cancel your membership. Lots of reviews saying the identical thing.

This company, and its ‘mother’ company, American Greetings, needs to be sued! As stated in EVERY review, these folks are completely unresponsive. I wrote 4 times….ZIP. I called multiple times, trying multiple different department options, waited up to 60 mins on each call….ZIP. I called their ‘mother’ company, American Greetings, and they are the EXACT SAME….Exact same automated phone system and music. CALL YOUR CREDIT CARD COMPANY AND DISPUTE THE CHARGES. I did and will receive a refund. These losers need to stop stealing from their customers. Pathetic!