BluemercuryReviews of bluemercury.com

Racist to Asian name. As long as your name is asian, they cancel your orders for no reason. Horrible online store!!

Trust the 88% of 1 star reviews. I made a purchase online which was canceled the following day. When inquiring why this occurred I was given three different reasons. First it was a suspicious IP address (my home PC), second was an error in my billing address (which was correct), and third was that I used a coupon twice. There was no fine print that the sale was not eligible on multiple items. This was my first and last experience with this company. Shady customer service and just an overall untrustworthy site.

Terrible company with terrible ads.

Bad experience with product; refund not given after sending it back. They won't respond to emails.

Worst customer service ever!! Sent a letter to Marla Beck and never received a response - will no longer shop Bluemercury!!! Do not shop!!

Placed an order over a week ago and they still havent shipped it out yet. They claim its due to the virus but I ordered several other things in the previous weeks and those shipped out within two days. Customer service is near impossible to reach and when you do they...

I tried to contact customer service about a missing Item in with my order. I finally heard back but since I didn't respond within 24 they closed my inquiry. I will just by from Skinceuticals from here on out....

I bought an item from them more few weeks ago and never heard of it. I received an email notifying me that it has been shipped, but on the UPS website they haven't received any package, and it has been a week now. I understand that the current Covid situation is impacting the logistic, but I shopped on other beauty platform af the same time I placed my order with Bluemercury, and the difference is that they kept updating on my order and I ended up getting my order even though it was with delays. I tried to contact Bluemercury through email, got no answer and the worst is that they closed my case. Tried to call too, after a long wait, the call would end by itself. And guess what? I got charged for my item!