BluemercuryReviews of bluemercury.com

Like many others, I am also frustrated with my Bluemercury experience. I placed an order which included a gift for a friend. After two weeks with the order still unfulfilled, I had to cancel the order and scramble to buy a last minute gift. I called Bluemercury to cancel and the person I spoke with said no problem, and confirmed the order was cancelled. A few days later, I received an email saying the order had been shipped, and I checked my bank statement and I had been charged. I called Bluemercury again and they said they will fix the issue and refund my money. Not holding my breath...

This company has the worse customer service. I ordered a product and it was supposed to be delivered in 2 days. A week went by still waiting. I inquired through email and got no response. I then had to call and was told that they are very busy and experienced delay. I asked for credit and still have not heard back. DO NOT buy from them!!!

Extremely poor customer service! You pay for expedited or overnight shipping and your items never send. Kallia just gives poor excuses. Blue Mercury has gone way down hill!! Zero customer service!!! And i still dont know when i will get my items. I smell a class action law suit Coming

I'm a recurring customer who has spent a lot at this store. This is the thrid order in 6-months that has not been shipped in a timely manner. The offer was overnight and it's been three weeks.

I have been asking for a supervisor to call me back for a month now because either the warehouse sends incomplete orders or cancels the order after 10 days. This has been going on for almost 3 months and they have even told me they will call the warehouse before placing another order and call me back and nothing happens until I have to call customer service again. The representatives are BEYOND obnoxious and one is ruder than the last one. I went into the store to see if they could assist and unfortunately the stores are facing even bigger issues now that there is a new CEO who doesn’t care about customer service.

My wife submitted an order on-line and was waiting 4 days on a product that supposedly had 2 day shipping. She Contacted Customer Service (CS) and they said there were delays due to staffing in the warehouse. She would receive an email when shipped. She called back two days later as nothing was received nor an email. Requested a response, nothing. 8 days later a message saying the order was cancelled due to unknown circumstances. She called CS and they indicated the order was cancelled because they didn't have the products ordered. Why wasn't she notified immediately in the first place. She could have ordered elsewhere and already received it. Extremely poor Customer Service. She will never order through them again.

HORRIBLE!!! Every time I place an order with blue mercury, something goes wrong. It’s takes forever to receive my orders and I don’t think I’m getting the real products, probably knock-offs. Their customer service reps are rude and not helpful. Buyer beware!

I spent two days trying to purchase a gift card on line and was not able to because there was some kind of fraud flag with my name or email or credit cards or pay pal. I spoke to people at customer service and offered to do a transaction over the phone. They said it just was not possible and referred me to the Hoboken store, so the gift card could be picked up by the recipient. After speaking to someone in Hoboken I was told they would get back to me with a solution. The call was returned 4 hours later with a voicemail that said, sorry we can't help you. You need to come to the store to purchase a gift card. Come on company, get your act together and figure out how to transact business. Ridiculous!!