BluemercuryReviews of bluemercury.com

I don’t know why you have floor employees. They do not offer help at all. One of them is in her cell phone and not paying attention to customers. Others are talking between them. With this only a cashier is needed.

Bluemercury has the worst customer service. I've emailed multiple times requesting to be removed from their email list. I've unsubscribed via the link in their emails. Yet I was still receiving emails from them. Given their lack of communication and assistance, I just had to block them altogether. I have never shopped at a Bluemercury store. They somehow managed to get my email. I will certainly never frequent this company given how poorly they handle requests. If you don't want to be bombarded and spammed with emails from them, make sure to never give them your real email address. But then again, maybe that's how they ended up with mine because someone else didn't want to give their real email ... Hopefully the block feature in my email works. I will be grateful to never see this company's name again.

I totally regretted that I didn’t check out their reviews! I ordered 3 items, but only got two of them, and the most expensive one was missing but the invoice showed them all in the box. I was not panicked, thought it just might be a careless mistake. I sent the customer service twice emails so far, all got replies saying they’d get an agent to handle that, but nothing happened later on, no explanation or any other progress at all! Guess I’ll have to call them if there’s still no response! Horrible experience, dare not order from them again, too much stress……

Joining the chorus of frustrated on-line buyers. Absolutely horrible. I should have known better since this isn’t my first bad experience ordering with Bluemercury. Ordered three weeks ago and still not even an estimated delivery date available. And get this - I ordered 5 products and they are supposedly arriving in 4 separate shipments. In store not much better. Woodbury store staff turnover is high. Do not appear knowledgeable about products or just not interested in answering questions. The last few visits to store were disappointing. So poor on line ordering and in store experience = a lost customer. Goodbye Bluemercury.

I placed an online order with 2 day delivery in mid September.. then several weeks later I received a strange email that my order had been refunded. The customer service person I emailed with said there was a warehouse error that cancelled the order. So I ordered it again and this time I get the order.. but the product I ordered wasn't included and I only got the samples and was charged for tax. I won't be ordering from them again.

I placed an order for a gift and paid to have it sent for delivery overnight. My order was placed at approximately 1PM on a Wednesday. By Friday afternoon it had not been shipped and when I called customer service it still showed as “in process” to them. By Friday evening it had been shipped. I was hoping it would then be delivered Saturday because UPS is their carrier. Instead my information shows that it will be delivered on Monday, which is FIVE days later! How’s that for overnight service???

I don’t know why I didn’t check the reviews for online ordering, but the horrible reviews are spot on… they don’t even bother starting to fill and ship the order for at least a week, then after I complain, refund notice is sent, but no explanation. Finally a box shows up with the free samples and a packing slip that has a tax fee for the total amount of what I ordered. Emails to customer service say that my order was canceled because of a “warehouse error”, but that the product I ordered had always been in stock and I was welcome to place another order for it! Worst customer service ever! Do not order from this company…

Placed an order in 9/21. The day my order was supposed to be delivered, I received an email stating “we’re running a little behind”. No ETA, not even an apology. It’s now been three weeks and still no update or confirmation. No ETA. Nothing. It’s just pending. Helpdesk can’t (won’t) help. Each time I call I get hopeful there will be progress but then nothing. Today, I spent 30 minutes in the phone and the representative placed a new order for me. Then it was cancelled 10 minutes after we ended the call. Still no ETA. No resolution.