BluemercuryReviews of bluemercury.com

STAY FAR AWAY FROM ORDERING ONLINE. They say 2 day shipping but never actually ship out your products and These people will bounce you back and forth on replacing or refunding your products with no guarantees. Just from reading reviews online, this is a common occurance and many people have not had their issues resolved and lost their hard earned money. Big scam of a company.

As multiple buyers have reported below, I made 6 purchases of the same items with 3 different cards across multiple browsers for them ALL to be cancelled instantly by Bluemercury. On asking, they say 'Fraudulent charges'. What fraudulent charges? My bank confirmed all's clear at their end and it is the merchant cancelling the transaction. I was also told (like the other buyer who posted), to go to one of their physical stores to make a purchase. Like, really? I lost BlackFriday offers and cashbacks losing time repeatedly trying to place an order from their site, and failing. No other online merchant has this problem.

Multiple emails and calls to customer service regarding missing order. No resolution. I don’t have time to continuously call and email bluemercury. They have my money and my order has sat in “label created” status for over 2 weeks. Worst customer service experience ever.

Buyer beware! I bought over $350. worth of product at Bluemercury in Edina Galleria. Got home and found the eyeshadows were crumbled. I called the store immediately and spoke with a rude Bluemercury employee who told me the only solution was for me to return the shadow for an exchange. I asked if they could just mail me a new eye shadow and they replied no. Today, I brought the eyeshadow case back to the store with my receipt and again, I was met AGAIN with a rude pretentious Bluemercury employee. She told me that she could not help me because of the store policy that precludes them from replacing damaged product. In the end I had to contact Trish McEvoy directly to get the replacement of what I purchased from Bluemercury. Will NEVER buy anything from them again.

I tried twice to purchase an e-gift card for a friend. Both times the order was approved and then canceled bc the company suspected the purchase was fraudulent. When I asked why I was not allowed to purchase the gift card, I was told that I did not have an online purchase history. I was also told if I wanted to get a gift card, I would have to contact a store and purchase a physical card. Hello Bluemercury, wake-up. If you read these reviews and care about your customers you would get someone who can handle online ordering AND customer service.

I purchased the Skinceuticals Vitamin C serum from Bluemercury and they sent me an expired bottle! I didn't pay $200 to receive an expired product. Be sure to check the expiration dates on your products!

Update: After speaking with customer service representative today they told me they confirmed with the warehouse that they put 2 Dysons and according to the UPS also confirmed that both items were in the box. As a result they are refusing to provide refund or replacement. Stay aware from this company and never order anything from them. This company is thieves! I ordered two Dyson airwraps. When the package came, there was just one inside, however the invoice was stating there is two. I called customer service, and was told I will get an update in two days. Two days later I called them again, and they said they were able to confirm that they sent just one of them, and asked me if I want the replacement or refund. I asked for replacement, and was told I will receive the tracking number within 24 hours. Two days later, after not receiving anything I called them again asking why I haven’t received the tracking info yet, and the representative told me that they decided to open a claim with UPS which will take 8-15 business days. That’s just insane. Why didn’t they tell me initially anything about investigation, and said I will receive a new tracking info within 24 hours. Another thing which drove me crazy, when I asked them was the claim already filed, the representative said no I will do it now. Were they waiting for my call to proceed further with this case or they were hoping I will forget and won’t contact them about a missing item that costs $600. I strongly recommend everyone to avoid ordering anything from this company.

Submitted an online order May 18, 2023 and as of today, June 24, 2023 it is still tracked through UPS as "Label Created". Three days AFTER the order it listed one of my items as "out of stock", so I called. The lady was confused, did not know if it was in stock, so I asked to cancel the order. She said she would, and it is still not cancelled. IF I ever get the items, I will immediately return them... they are a complete waste of time.