BluemercuryReviews of bluemercury.com

Such crap company. Made couple of orders each about $1k, cancelled them on their own accord when my own bank didnt step in, called customer service, now I have to rebuy the items that I ordered even though they are the one who cancelled them? Talked to bunch of poorly trained rocks they call customer representatives, who were obviously useless and now I have to waste more time trying to buy the items that my credit company already allowed me to spend. Guess who still has no items even in transit? This girl. This company’s customer service is one of the worst

If UPS loses your package, they will not refund you. It says on their FAQ page they are NOT responsible for any parcels lost in transit. Kept my money and had not a single f to give.

I never heard of this company until finding a charge by them on my online banking statement! Great marketing if your goal is to repel future customers! No idea how I got SCAMMED!

Last two orders were wrong. The first order had nothing I ordered. It looked like they mislabeled box. Lucky person who got that order. 2nd order was incomplete. There was a glitch. I’m done with them. DO NOT ORDER online with Bluemercury. Products are too expensive to have such shoddy fulfillment problems.

Horrible customer service! I spent 1.5 hours trying to return items at the store, but the staff was unhelpful. They couldn't locate my order, and I wasn't allowed to return the items at the store.

The only company that won’t take your money. I’ve been trying to buy an e gift card for two days and it cancels the transaction every time because of “high security” it’s so stupid

Good to know I'm not the only one this company accused of fraudulent purchases. I've been purchasing from Bluemercury for a few years now; spending approximately $500-$800 monthly. We were running low on Rodial Rose Gold Moisturizer and Bee Venom. I ordered from Bluemercury the way I always had in the past. Seconds after completing the purchase, I recieved an email from Bluemercury informing me they detected fraud and canceled the order. I attempted the purchase a second time, same thing happened. Moving forward, I immediately emailed Bluemercury a harsh cease and desist demand, instructing them to immediately close my account and remove all identifying information pertaing to me. I further instructed Bluemercury to never contact me by email, phone, etc,; regardless of their reason. Bluemercury does not have a monopoly on this market. We do not buy, use or like Bluemercury products such as M-61, so we don't need to purchase our Rodial products via Bluemercury; we now purchase the products directly from Rodial...moving forward.

Very suspicious! I ordered for the first time and got canceled after giving all my information. This is their statement: Order was canceled because we suspect it is fraudulent and your payment has been voided.