BluemercuryReviews of bluemercury.com

Mediocre assortment and service to match Ulta and Sephora offer far more variety Also no one on site to demonstrate anything Looks like a hospital with products

UPDATE: Just got an email that I will be getting a refund. Keep your fingers crossed for me. Lipstain - handle threads to keep it screwed together SHREDDED apart 2months after purchasing. Exploded all over my bag and ruined it. Was not cheap. Ironically my CVS lipstick was fine and still screwed together even with no threads to hold it together, so it was not likely my abuse of the tube causing this explosion. threw out contents of my purse in public bathroom. Picture of the ruined item insufficient for refund. Denied any refund without being willing to go back into convention toilet-trash to go find it. Need to stick to cheap makeup - when it ruins your stuff, you will have more money left over to clean up with.

HORRIBLE! There is a reason their stores are always dusty and empty! I was sent expired products, 5 years past their manufacturing date. Their response was an automated return email, however markdowns are not eligible for return. Bluemercury sells moldy, expired high end products. I contacted the company that produced the products they were 3 years expired. If you want moldy Tata Harper or LaMer they got you!

They have a rewards program of spending 250 and receive a $10 gift card, please keep in mind this gift card once u spent on item u might return in the future, they will not refund it. The price/ customer protection is the worst.

After my multiple experiences with credit card fraud at Blue Mercury, I was not going to shop there any longer. But the M-61 products are the only thing that has helped my post hysterectomy skin. So I saw that M-61 had its own website. I tried ordering online and an hour later, I still had not received a confirmation email. I looked up their contact info and it is Blue Mercury, too. When I called about my order, I was told it had been cancelled on their end for possible card fraud (just like with Blue Mercury). It seems further shady that they have their website where you can buy M-61 products and then they have an M-61 website. Hella shady.

I have had multiple experiences of ordering in store and online. Online orders were always cancelled on their end, no matter the card used and how much money was on it, and they claimed it was a suspicious card and would need investigating on their end if I wanted to go ahead with the order (24-48 business day hours for them to make a decision if they wanted to push the order through). In store, the last 4 times we have made purchases (3 different cards), there were fraudulent charges on those cards the same day to 3 days after purchase and cards had to be cancelled. I believe their “we don’t take cash” policy is in place so that they can take credit card info and farm it out. Same with allowing you to put your credit card info in online to make the purchase but then cancelling the order on their end.

They offer a 10% discount code when you create an account and sign up for email. The code doesn’t work for any of their products. Total bait and switch!

Just made a purchase at the West Hartford store. The woman was so rude! She rang up our sale and could not get rid of us fast enough! So rude!