Cynthia B.
Love the soap and the bottle, sad about the plastic nozzle assembly breakage.
I love, love, love Blueland products! I would have given them five stars were it not for the problem I had with the nozzle in one of my bottles. I wrote an email asking to purchase a replacement and was told that I would have to send a video of the problem before it would be solved. I know that the company is aware of the issue because a friend had the same problem and was able to replace the assembly. Now a have a beautiful, empty bottle awaiting the sending of a video to prove the problem actually exists. I was not looking for a free replacement and didn't expect to have to go through this to work it out.
Response from BluelandNov 11, 2021
Hi Cynthia, Thank you so much for your Trustpilot review and support of Blueland! We'd like to share that it's our standard procedure to ask for images or a video of a defective product so we can be sure to pass all relevant information onto our product development team. Regardless, we greatly appreciate your continued support! Best, Allie The Blueland Team