BluelandReviews of blueland.com

I ordered toilet tablets and I was sent hand soap...I sent three (3) emails asking for a return and return product label but never, ever received a response. I have given up and will never again buy these products...the customer service is automated and unresponsive. SKIP IT...

I placed my order 22 days ago and I still have not received my products. I emailed their customer service team and no response. However, I received an email with a new order number from them. What happened to my first order and why did they place a new order without my consent? I sent another email to their team and nothing!! I still don't have a shipping date or an update on the 2nd order they decided to place on their own. What is happening with this company? How about a courtesy response explaining what's happening with my order?

I placed my order over a month ago and have not received it. No customer service- just a canned reply to wait. Shipping times are long. Not a good experience. Very disappointed.

I really wanted to like this company, as I like their mission. However, I had one glass bottle for the hand soap explode before we even used it and now my other bottle has 2 cracks in it. I emailed with customer service, and they refused to replace my glass bottle because "any damage that happens outside of shipping is not a defect of the product itself." They also said, "use warm to hot water to minimize the time needed to dissolve the tablet, and we do not recommend shaking the hand soap bottle as the pump housing is not airtight." The instructions that I received with the product said warm water, which is very subjective, it never said to use hot water. I used what I thought was warm water and the tablet would not dissolve so I had no choice but to shake it. I have had it with this company. All I needed was the glass bottles replaced. I still have the pumps. I really do not understand them. You would think they would much prefer to replace the two glass bottles rather than lose a customer. I spent $120 on their products but I am done with them.

The customer service here can’t quite get it together. The first time I ordered it was such an ordeal to get a spray bottle that worked sent from them. I had to send videos proving my product didn’t work and go back and forth about it and re-contact them over and over. It was ridiculous! Would someone really try to con them out of a spray bottle after spending a ton of $ on their products?? Now, I thought I’ll give them another chance…. Now I ordered $38 in refills and after 3 weeks of not getting I reached out. They now tell me too much time has passed and they can not resend me my order. They said we sent you tracking and confirmation the order was complete. I told them the order was not complete and when you try to click on the tracking it said not found. I’ve clicked and tried to “re-track” over and over and has always said not found so I just thought it was taking a long time to get here. Now they are stealing from me and will not refund or resend my order. I will not order from this company again! What horrible customer service!

The tiny product came in so much packaging I just felt like I stabbed the planet for all my good intentions

Great products, terrible, horrible customer service. Don't expect much if you have to reach out to customer support. They don't actually help or even pay attention to what the customer is communicating. They will be rude and unhelpful. I will continue to buy the products until their unhelpfulness becomes more than I can handle.

I had been meaning to order Blueland for a while and I finally placed an order. I am very disappointed and requested to return the items. First, the tablets for the cleaning spray don’t fit easily through the bottle opening which is surprising. I had to push it in there. The bigger problem is that I followed the instructions and filled the bottle to the specified level, yet when I put the bottle on the counter, it leaks from the sprayer spontaneously. I turned it off but when I turn it on again it continues leaking. I have no confidence in the product at this point.