BluelandReviews of blueland.com

I have been using Blueland products at home for almost 5 years and was excited to bring them into my workplace, as I strongly believe in the goal of reducing plastic and waste in our landfills, etc. I've always been happy with the products. However, I have had nothing but problems since since I made this decision. I have had two deliveries not made as their delivery person says we moved (we did not). And another delivery said it was made but nothing was received. Forget the concept of "Customer Service"!!! There is no phone number to actually speak to a human and it takes 5-7 days to get a response to an email. Shame on you, Blueland. I put my reputation on the line by bringing you in to my owner's business and I have lost credibility. Furthermore, my staff is now without product for the third time!

the foaming hand soap tabs are awful. they take HOURS to fully dissolve (if they ever do fully dissolve) and, because of that, they have actually ruined several foaming hand soap pumps. defeats the purpose completely, and is beyond aggravating.

I cannot cancel my subscription. The website has made it impossible to cancel. Good product, but I want to order when I need items. The website will not allow me to do so. I am 80 years old, and the tablets are piling up. I also have a cleaning service. PLEASE CANCEL. This is my 3rd try.

Dishwasher tablets not effective. My biggest complaint is customer service. When they notified me about my next order coming I tried to cancel but could not. I emailed customer service twice with no response for 5 days. Then I got an automated reply. No one is reading CS communication. They did not give enough time between the email stating my next order would be sent soon and when it was sent. I had no time to cancel. Then they had the audacity to sent another automated email to survey me. I complained again and again asked for a real person to respond. That was 4 days ago. Nothing. Do not do business with them.

I gave you one star because your company failed to permanently change my shipping address and I haven’t been able to make that change despite sending an email only minutes after the order was placed. We made a previous purchase from you earlier this year and had the same problem. I thought you permanently changed the address at that time. Unfortunately it must have reverted back to my old address. As it stands now, the order I made today will be sent to my old address because your reply email told me no changes can be made at this time. Please fix this ASAP.

I wanted to love this company, their products are solid and well intentioned. However, their customer service is non-existent and it’s impossible to cancel your order or subscription. Skip buying directly from them and try your local Target.

I hate to say this because I absolutely love the sustainability piece and was very excited about using this brand, but unfortunately I’ve ended up having an awful experience. Not only did I find the products themselves disappointing (often weird smells, or ineffective), but I’ve had massive issues with the customer service after being accidentally charged nearly $200. I signed up for the subscription box, however after purchasing the first one I had to leave the country for a few months so I pushed my subscription back several months. Due to not finding the actual products satisfactory I have also since fully cancelled my subscription. Unfortunately, the company still accidentally went through with the next set of refills (charging me nearly $200). Within hours of receiving an email regarding the refill I reached out to support, and the accidental refill was acknowledged, however I was told to reach out to DHL shipping to try to have the package returned (as I’m still out of the country so can’t receive the package so I am currently just being charged $200 despite having specifically changed the date of the refill). Obviously DHL didn’t respond to any of my attempts to contact them, and Blueland has since ignored all of my emails asking for them to resolve the issue on their end as it was their mistake. I’m now having to dispute the charge with my credit card company, because I am a student and can’t afford to have $200 charged to my bank accounts without my knowledge or consent. Extremely disappointing experience all around.

Blueland products do NOT work and it is impossible to communicate with them to cancel orders and subscriptions!!!