BluelandReviews of blueland.com

I love this product but I've tried to change my address three times and each time it doesn't take and my order is sent to my old address. CS is completely unhelpful and keeps saying they only see that I've changed the address today but I have email threads on this dating back two months. They also won't refund me. Really? Losing a customer is preferable to a refund that won't cost them that much? Very strange approach.

Their products are great, but the customer service is terrible. As in, they do not even take phone calls or have people to answer them. In a terrible time of my life, in a rental house trying to care for my mom who was dying, I accidentally set up a subscription - and I did not even have an account. Canceling was a nightmare and the product was shipped even though I sent pleading emails to stop it. (and I was long out of the house.) SO frustrating...emails coming saying it was getting ready, being packed - me answering NO and frantically looking everywhere for a phone number and trying to get on to my "account" which did not exist because they had to send an email to set it up - but evidently you can set up a subscription without one!!! WHAT THE HECK? Two days later...after it shipped...they answered my email saying well, sorry. Too late. And no they do not take calls. BUT here is a link to activate your account so you can go cancel your subscription which I did AFTER the product shipped. I am very sad but I will never order from them again until they have a customer service number. Update after their answer: I did send an email and also the contact me form...which in your reply to me you said sending two sent me to the bottom. It was memorial day weekend. I saw the email saying you were shipping and sent an email but you did not see it til the product had already shipped. I'm sticking to my not buying from you til there is a number because you also clearly state you respond in 1-3 biz days and no one saw my email. This is fair warning to everyone that as of now there is no customer service phone line. Make sure you are ok getting help 3 days later. PS - my hand pump for the foaming hand soap also does not work. Like a previous review said when you push down it stays down. I use Hello now and their pump works great. Glad you are passing my comments on I think you should reconsider the no phone line tho I understand why you do it.

I love the idea, the fragrance is nice. I have four bottles and pumps. Two pumps have broken and the other two don’t dispense properly… either straight liquid comes out or it stays down and takes forever to spring back up. I’ve seen other reviews with the same issue as mine. Is it eco friendly to have to replace pumps all the time? Probably not.

I ordered the beautiful soap dispensers in August. One has never worked and I have had two replacement pumps sent...., but each time the replacement pump fails. I don't have time to keep asking for replacement pumps, plus why bother if the replacement pump will just fail within a week. I have tried cleaning the pumps, though they have barely been used. Expensive mistake on my part. Wish I never ordered. Now I have tablets and no pump that works.

I got a refill for the laundry tablets, and they smell bad. I don't recall the initial set having a smell at all, let alone a bad one. Maybe I got a bad batch, but the tablets smell like onions or BO. I am using them, just with laundry scent boosters, because I hate wasting, but I probably won't order again unless they get a new kind. Super disappointing.

I love all products, I really do. But what it prevents me now to buy it again is the shipping costs. I live in Milton, Ontario and sometimes it’s just easier to buy a refill big soap bag/jar instead of waiting for the delivery and paying shipping costs Do you guys have think about Amazon to sell them?

I've have a few handsoap bottles and all of the pumps have stopped working properly in less than a year. I've taken them apart and cleaned them well and have managed to get one working properly again. Very disappointing, because otherwise I love the bottles and the hand soaps.

Hand soap dispensers don’t work well. Laundry tablets do not dissolve no matter water temp or load size.