BluelandReviews of blueland.com

This company has virtually no customer service. I was charged for a subscription I did not place. I emailed them immediately to cancel and refund me. Radio silence. I emailed several more times to cancel the order and refund me. I tried calling and leaving messages. I tried texting. It has been WEEKS and I have received no response at all. And I was still charged. I reported them to the BBB and not surprised they have an "F" rating. I wish they would respond, I believe in their mission but their customer service is terrible.

As a first time buyer I placed an order on 17th Feb with Blueland by subscribing to their starter kits and few more products worth $100. Till date (03/02) I have not received my order. I emailed them on 2/25 about my disappointment with their service but still no response except a standard email response with usual comments. I emailed them again on 3/1. No response. There is no clarity or information when they would ship my order. It’s usual for companies to have challenges but this type of service has no place in today’s market. I requested for a refund if they can’t fulfill the order. No response either. Order #BL3776534

*1/5 Stars - AVOID THIS COMPANY AT ALL COSTS!* I am still fuming as I write this review about the absolutely atrocious experience I had with Blueland. I placed an order on January 21st, expecting to receive my product by the promised delivery date of January 31st. Boy, was I wrong! Not only did they fail to deliver the product on time, but they also failed to respond to my numerous attempts to contact them. It took them an entire month to resolve the issue, and even then, it was only after I sent a scathing email expressing my outrage and frustration. And what did I finally receive on February 20th? Email that they just sent my order, without so much as an apology or an explanation for the ridiculous delay. No acknowledgement of the inconvenience they caused, no offer to make it right. Just complete radio silence. The lack of customer service, communication, and accountability from Blueland is staggering. It's clear that they don't value their customers or their business. I demand better, and I'm sure you do too.

Ordered over 100 dollars of product, some came missing, some dented, some broken. Contacted company via their form and email. No response and it’s been 10 days. I’d never order again. So far window cleaner streaks terribly. So unfortunate.

I would leave ZERO stars if I could. I ordered a year worth and more of dishwashing tablets. My order was NEVER delivered. I reached out to the company and they finally replied asking for my address, after I sent that I have heard NOTHING from them. I have emailed them probably 10 times by now and no response. They have literally taken my money and sent me no product. It has been over 2 weeks of no response. My next step is to dispute all charges with my credit card company and report Blueland to the BBB and any other place I can leave a review. I don’t want someone else to go through what I am. This is the worst customer service I have ever experienced.

I placed an order with Blueland and it took two weeks just to ship out the order (their website states 2-3 business days, which is clearly a lie). When trying to reach out to customer service, the only option is to email and I would only get back a generated response about a 2-3 day shipping time, mind you it had been almost two weeks at this point. When my order finally did ship and arrive, I was missing the “Clean Suite Kit”, which is a $98 product. Again, the only option for support is an email for which I still have not received any sort of response or attempt at resolution. I can honestly say I will NEVER patronize this company again just based on the customer support alone (or lack thereof). It’s absolutely disgraceful that they can’t get their act together to ship in a timely manner, let alone ship the proper items without leaving out a huge part of the order.

I’ve subscribed to blue land products for 9 months now as I believe in their mission. I decided to try some other products and ordered the dishwasher starter kit and the surface cleaner. I received a box with only half my order. There is no customer service phone number, no live chat - just a bot with an auto response that someone will be reaching out in 24 hrs. I sent multiple messages through their website with no response to address the issue. I then went on their Instagram and got one DM promising me a solution ASAP. There has been no follow up and it has been over a week. I am now seriously considering canceling my subscription as this is probably the worst customer experience I have had in a while. It seems like I am not the only one experiencing shipments with missing items or having trouble reaching any human being in who is providing a solution in a timely manner.

Bottle quit working during first fill. I’ve reached out to them 5 times with only an email response that someone would get back with me in 24 hours. Been 5 weeks, and now I’m stuck with all these tablets with nothing to put them in. Laundry and dishwasher soaps are awful! Not worth the price. And the delivery packaging is way overkill. Ridiculous for a “green” company.