BluelandReviews of blueland.com

Blueland products are good. Their customer service is abysmal. I placed my first order after receiving products as a gift and Blueland charged me for the whole order, shipping list indicates order should be complete, however only half of the product was sent and delivered. I have been attempting to contact the company for 3 business days with absolutely no response. There is no phone number and no chat. The only option is to email or text and pray for a response. Thus far, I have had no response. I am giving them 24 more hours before I dispute the charge and never ordering from them again. I am beyond disappointed. In this day and age, it should not be this difficult to receive a response. Buyer beware. Product is good. Customer service is poor.

For the price you’d think that the service would be better. Shipping was delayed for a very long time and there was no explanation nor any effort made to rectify the extreme delay.

This is regarding fragrance free laundry tablets. I have a front loading HE washer. I have tried to use these tablets several times, throwing them into the back of the drum as per instructions, but at the completion of the wash cycle, I generally find most of the undissolved tablet on the rubber ring. I am using warm softened water. Disappointing as I liked the concept, but not sure if it's even cleaning the clothes. Guess I will be switching back to laundry sheets.

I ordered from Blueland for the first time because I love the concept of less plastic waste. I ordered the laundry pods starter kit and the dishwasher pods starter kit and an additional refill bag of each. But I received 4 bags of laundry pods and no dishwasher pods. I reached out to the company on 3 separate occasions and have yet to receive a response. The laundry pods make my clothes clean and smell amazing but their customer service is terrible. I am really disappointed.

I used to subscribe to Blueland long ago but I ended it due to the sub schedule and pricing. I was getting more of some things than I needed and less of others on the schedule and the price felt a little high. I went back to get some additional products to make use of the bottles. I do like handsoap and dishsoap. I put in an order and re-subbed to some products. I recieved a box missing two products. I emailed and got an auto response, I sent a follow-up email explaining what happened. Apparently there is a 4 bus day turn-around on customer service. Its been a week and I have no resolution. This should be a 15 minute call. Meanwhile, I have not touched what I did receive as I have not idea what they will want me to do. If you are a business trying to operate at this level you need better customer service. I have canceled those subs I added, there are other options out there.

Way too expensive!! I’ve been using Blueland’s products for years. But this pricing has me at my wits end. I support the idea of their products but paying such a premium is untenable for most, thus undermining any potential they had to facilitate broad market change. That and WTF is up waiting 4 weeks for the product?

Their products are good. Really like the hand soaps and laundry kits. Their customer service is extremely lacking. My order is missing items and I reached out to them without any reply. Their website will not let you reach out more than once per order. The items missing were for Christmas presents as I have talked up the items with family and wanted to encourage them to switch to Blueland. BUT I’m rethinking my opinion now.

Putting this here in case anyone else had the same trouble. Unfortunately the system double shipped my product. I immediately raised a ticket with the company. No response. I then kept on receiving confirmation emails and shipping emails, some from the founder stating how glad they were I was ordering a second time. I sent follow up emails, one to the founder, another for the orders and then also to their inbox. There were so many inboxes, I was confused. Eventually, I received an email telling me to stop sending emails and that they couldn’t do anything about the error. So now I have all this product coming that I didn’t order. Unfortunately, I’ll now have to raise a charge back through the bank. Hoping they fix their systems soon in time for the Christmas rush. Advice, maybe order through a third party, then directly on the company website.