Lyudmila T.
Very strange company
Very strange company. I wanted to place an order. I had an account with this company. But not long before that I changed my phone number. No matter how hard I tried, I couldn’t log into my account. I couldn’t buy this thing either because in order to log into my account they have to send a Vacation code, they send it to an old phone that I haven’t had for a long time. I wrote to the custom service, I couldn’t find the company’s phone number anywhere, some strange company, I don’t want to buy anything there anymore and completely do not recommend to anybody any relationship with this strange company.
Response from BlueflyNov 8, 2024
Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered when trying to access your account and place an order. We understand how frustrating it can be when account access becomes difficult, especially after updating your phone number. Please know that we take your concerns seriously, and we want to help you resolve this as quickly as possible. In cases where an account's security code is sent to an outdated phone number, we can assist you with updating your contact information. We apologize that you weren’t able to find the phone number to reach our customer service team—this is something we’re actively working on improving. You can always reach us by email at [email protected] for customer support, or by visiting our "Contact Us" page on the website for more details. Thank you for bringing this to our attention, and we hope to regain your trust.