Shop luxury fashion at exceptional prices, with a curated selection of designer apparel, shoes, handbags, and accessories from Valentino, Gucci, Prada, Jimmy Choo, and more.Experience seamless shopping, fast shipping, and customer-first service while elevating your wardrobe with luxury at a great price.
Bluefly (bluefly.com) has 693 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
bluefly.com
Website
bluefly.com
Category
Clothing & Underwear
Location
North Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 23% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This merchant is awful. They delivered my merchandise to the wrong address and REFUSED to correct it or do anything about it. And their customer service is terrible. Buyers beware!!
Response from BlueflyMar 19, 2025
Thank you for your feedback and our sincere apologies for the inconvenience you’ve experienced. We understand how frustrating this situation must be and appreciate the opportunity to clarify the events surrounding your order.
After reviewing your order, we can confirm that the shipping address provided at checkout was processed as entered. Unfortunately, once an order is submitted, we are unable to modify the shipping details due to logistical and security limitations set by our shipping partners.
We understand that you believe the address was incorrectly pulled from our system, however, it is not possible for us to modify any information entered during checkout. Therefore, the incorrect shipping address provided was the one you entered, and we cannot be held responsible for this error.
We genuinely regret any frustration this has caused, but we encourage you to reach out directly if you'd like further assistance in resolving this matter as we are always happy to help our valued customers.
GB
Gina B.
GOD Sent
I just want to say thank you to the customers who took the time to give a review. I have not ordered from this company. However I did remove the items that I was going to purchase from the bag because of the bad reviews that I have read about this company and their customer service. I just want to thank the people that took the time to give reviews about their negative experiences with this company. And for the ones who gave good reviews lucky you. I choose not to order from this company.
Response from BlueflyMar 14, 2025
Hi Gina,
Thank you for taking the time to share your thoughts. We understand that reviews play a big role in helping customers make informed decisions. However, we noticed that you have not actually placed an order with us, so we’re unable to address any direct concerns related to your personal experience.
We take all feedback seriously and are committed to improving our service based on customer experiences. If you ever decide to give us a try, we’d be happy to assist you and ensure you have a positive experience.
If you have any questions or concerns in the future, feel free to reach out to us directly at [email protected] and we’d be more than happy to help!
BP
Bob P.
I ordered a Bottega belt on Feb 10
I ordered a Bottega belt on Feb 10. The USPS claims to have delivered it to my full service building in Miami on Feb 19th. It was never logged in as received at the property. I notified Bluefly who initially told me it was my responsibility to contact the USPS to resolve the matter. After some exchange Bluefly and without notifying me they to investigate. While I appreciate this I was initially told they would not and when I began a query it was problematic. The USPS states on their website they will respond within three days. After many emails to Bluefly “thanking me for my patience” three weeks past and with advance notice to them, I filed a claim with my Card Company. It’s important to note that at the start of this issue I was immediately accused of being hostile and was abused and victimized as a customer by their customer service team. I was notified today by Bluefly that the USPS has responded to them that the package was delivered and the matter is closed. By closed they mean I am out approximately $450 and did not receive the product. I regret not immediate contacting my credit card company and disputing the charge when they began attacking me. I have never been so abused and victimized by a retailer in my life. I will be closing my account and joining the 43% of respondents here that have had equally appalling treatment, horrible irresponsible retailer.
Update: I was never given any proof of delivery by either BlueFly or the USPS. Simply told that it was logged in as delivered to my building. The receiving area has a very strict protocol and I believe it was either delivered to the wrong address or not delivered at all. BlueFly did NOT take immediate action and throughout this process has treated me like a criminal. I have the emails to demonstrate this.
Bottom line is I paid over $400 for an item I never received. Was the item insured by BlueFly or the vendor on their website, no one has raised or addressed that question. As a customer and client they have offered NO solution, of course I escalated it. I’m not going to eat the $400. I’ll have to research Florida General Law and determine if they have something similar to a Massachusetts 93A claim which allows for treble damages, $1200. As you can see from other customer complaints all the offer are platitudes not solutions, caveat emptor.
Response from BlueflyMar 12, 2025
Dear Trustpilot Community,
Thank you for reading our response. We want to take a moment to clarify the situation regarding this particular review and provide a transparent overview of the issue.
The customer, Robert, placed an order for a Bottega belt on February 10th. According to USPS tracking, the package was delivered to the correct address on February 19th. Unfortunately, the customer has stated that it was never logged as received at the property, which we believe could point to the possibility that the item was lost or stolen after delivery.
We understand how frustrating it is when an order doesn’t arrive as expected, and we immediately took action by filing a USPS inquiry on the customer's behalf. After weeks of investigation, USPS confirmed that the package was delivered and we followed the appropriate steps to address the situation.
Despite this, Robert decided to escalate the matter by disputing the charge through his credit card company, even though the tracking information clearly showed that the package was delivered. As a retailer, we can only act within the guidelines provided by the shipping carrier. Once an item is marked as delivered by USPS, it is outside of our control, and unfortunately, theft after delivery is not a loss that we or the carrier can cover.
We are committed to providing the best customer service possible and it is always our goal to resolve issues quickly and fairly. However, in situations like this—where the package is confirmed delivered by the carrier—there is only so much we can do. We sincerely regret that Robert’s experience did not meet his expectations, but we followed all necessary protocols to resolve the situation.
We understand that this review may not reflect our usual standard of service, and we want to assure everyone reading that we always act in good faith to resolve issues as quickly as possible. Our priority remains ensuring that our customers have positive experiences, and we will continue to improve based on your feedback.
RESPONSE TO CUSTOMER UPDATE:
Thank you for sharing your concerns with us.
First, we did provide a shipping confirmation with tracking details at the time your order was dispatched. According to USPS tracking, the package was marked as delivered to your address on February 19th. We understand that the receiving area at your building has strict protocols, and we regret that the item was not properly logged as received. Unfortunately, once a package is confirmed as delivered by USPS, it is beyond our control, and we recommend following up with your property management or local authorities to investigate further.
We take your claim seriously, and we opened an investigation with USPS as soon as we were made aware of the issue. We understand that this process can be frustrating, and we apologize if you felt that we did not act swiftly enough. Our goal is to resolve all issues promptly and professionally.
Regarding insurance, we want to clarify that our policy does not cover theft or loss after delivery. This is standard practice across many retailers, and we recommend checking with your credit card company or contacting your local authorities for next steps.
We apologize if you feel your concerns haven’t been fully addressed. Please know that we are committed to resolving issues wherever possible. Your feedback is valuable, and we will continue to work toward improving our customer service based on your experience.
LD
Lindsay D.
Do not do business with this company
Do not do business with this company! If it was previously reputable, that has changed. I ordered a $100 pair of jeans 26 days ago. I still don’t have the jeans and I’ve exchanged approximately a dozen emails with Bluefly customer service trying to get a resolution. They’ve made a bunch of excuses, pointing to the USPS and the third party vendor who allegedly sent the jeans, but the bottom line is that Bluefly thus far has refused to refund my money and has not located the package. The tracking clearly indicates I never received my purchase. My only recourse now will be to report it as fraud to my credit card company. Please save yourself the heartburn and DO NOT do business with Bluefly!
Response from BlueflyJan 27, 2025
Thank you for sharing your feedback. We understand how disappointing it can be to wait for an order, especially when it seems to have gone missing. Please know that this is not the experience we want for our customers.
We want to clarify that your refund has already been approved and we are actively working to resolve this issue, however, we ask for a bit more patience as we work through the necessary steps with our third-party vendor and USPS to file your claim. These processes can take time, and we’re doing everything we can to expedite them for you.
We regret that you feel this has taken longer than expected and we assure you that we are committed to getting this resolved as quickly as possible. Thank you for your feedback and your understanding as we work to resolve the situation.
BF
BARBARA F.
Do not buy from Bluefly since customer…
Do not buy from Bluefly since customer service is terrible. I returned a dress and sent it back. The shipping method of Bluefly was terrible. I was forced to open case with Better Business Bureau. That is the only way they will respond. Do not bother buying from them. You can find same items on other sites.
Response from BlueflyJan 8, 2025
Thank you for sharing your feedback. We’re sorry to hear about your frustration with the return process. We understand that waiting for a refund can be disappointing and we apologize if the time it took to process your return didn’t meet your expectations.
As mentioned in our previous communications, our return process typically takes up to 10 business days from the time we receive the returned items. We aim to ensure that every return is handled correctly, which can sometimes take a little longer than expected, especially during peak times.
We appreciate your feedback, and we sincerely apologize for any inconvenience caused. Please know that we are continuously working to improve our processes and customer experience and we would be happy to address any remaining concerns directly. Please reach out to us at [email protected] if we can assist you further.
Thank you for your understanding,
SR
Sarah R.
I agree with the most recent review
I agree with the most recent review. The customer service is very poor. They do not address concerns as if they don’t read your email and their return policy is ridiculous. I received an order within their time frame of return but they claimed I placed the order outside of the window. It took TEN days to get to me but they continued to refer me to their rules. DO NOT shop here. Terrible customer service.
Their reply is typical corporate nonsense that everyone spews out. Like it’s set in stone. they could change their policy. Why is it not from time received? Because it takes 10 days to receive your package giving you less time to return it and they can off load their poor merchandise. And the best part? The shoes don’t fit but don't expect anything because you’re keeping them irregardless. STAY AWAY
Response from BlueflyJan 1, 2025
Thank you for sharing your feedback. We are sorry to hear that you feel your experience was unsatisfactory. However, we would like to address the concerns raised in your review to ensure there is clarity.
As mentioned in our previous communication, our extended holiday return policy covers purchases made between November 20th and December 16th, 2024, with returns needing to be initiated by January 15th, 2025. The key factor in this policy is the purchase date, not the delivery date. Since your order was placed outside of this timeframe, it unfortunately does not qualify for the extended return period, regardless of when it was received.
We understand that it can be frustrating when expectations don't align, and we apologize for any confusion caused. Our team is always here to help and will be happy to assist with any further questions you may have about our policies.
Again, we appreciate your feedback and hope this clears up the misunderstanding. If you'd like to discuss this further, please don’t hesitate to reach out.
AP
Abraham P.
Worst Customer Service EVER
Worst Customer Service EVER. I ordered a pair of shoes thinking it would ship immediately. When I received a confirmation that it would arrive AFTER I leave on vacation, I emailed the same day as the order was placed asking them to please cancel the order as it will arrive after I left. They still shipped the order THREE DAYS LATER and it arrived while I was gone AND STOLEN from my front door. Of course they will not take responsibility.
Response from BlueflyJan 1, 2025
We sincerely apologize for the frustration you’ve experienced with your order. We completely understand how important it is for orders to arrive on time, especially when travel plans are involved and we're sorry that we didn't meet your expectations in this case.
Upon reviewing your order, we see that it was processed in accordance with our shipping policies. We strive to fulfill orders as quickly as possible, but unfortunately, once the order is shipped, we are limited in our ability to stop or alter the shipment. While we understand your desire to cancel it, cancellations are typically only possible before an order is dispatched.
Regarding the package being left unattended and subsequently stolen, we deeply regret that this occurred. Unfortunately, once an order has been delivered, we are unable to take responsibility for lost or stolen packages. However, we highly recommend reaching out to the carrier or your local postal service, as they may have additional information about the delivery and could potentially assist with a claim. Additionally, we encourage our customers to consider delivery options that include signature confirmation or delivery to a secure location, especially when they will not be home.
We truly value your business, and we hope you’ll consider us again in the future. If there’s anything more we can do to assist you with this matter or help you with future orders, please don’t hesitate to reach out.
KW
kin W.
Gucci sunglasses from bluefly.com
I made a purchase on November 2024 for a pair of Gucci sunglasses, it did not comes with any documentation or box from Gucci, the sunglasses is wrapped with a cheap white paper and worn out plastic bag, a damaged Gucci case, they only have a email address for customer service, I ask them to replace the case and I will keep the sunglasses. They told me to return everything and get a refund minus the restocking fee. What a joke so I learned my lesson so don't make a mistakes like I do, stay away from Bluefly.com.
Response from BlueflyJan 1, 2025
We’re sorry to hear that you were dissatisfied with your experience, but we want to clarify several points regarding your purchase.
First, we can confirm that the Gucci sunglasses you received were inspected and shipped as described in our product listing. According to our vendor, the case was in excellent condition when it left their warehouse and it appears that the case may have been damaged after delivery. We also have documentation showing that the sunglasses were shipped with the proper tags and cards, as pictured in our inventory.
Regarding the restocking fee: We do not charge any restocking fees for returned items. The only fee associated with returns is the cost of the prepaid, insured shipping label, which covers the return shipping. If an item is found to be defective or damaged upon arrival, we take full responsibility and provide a full refund or replacement at no additional cost.
We take customer feedback seriously and work hard to ensure every order is handled with care. If you ever have any concerns in the future, please reach out directly to our customer service team. We’re always here to help.
