BlueflyReviews of bluefly.com

Ordered my daughter a pair of Versace boots for Christmas on December 7 giving myself plenty of time for shipment to receive them in time. Got an email acknowledging the order. My daughter was so excited about these boots. They simply never arrived. On December 27th I received an email from BlueFly essentially just canceling the order saying something vague about the billing address not matching records. Total BS!! Use the same card for BlueFly all the time and the correct address was entered this time as well. Called them to get the specifics and they said they could not tell what the issue was. I asked about the boots and they told me they were still in stock in her size BUT AT A HIGHER PRICE AND NO THEY WOULD NOT HONOR THE ORIGINAL PRICE! So that was really the problem - high demand for the boots so they jack up the price and cancel your order. REALLY? Asked to have a customer service manger call me back and I AM STILL WAITING. Who has time to deal with shysters like these?????

I've been a customer of bluefly for over 6 years. This past week I purchased an item only to find out it was out of stock AFTER my card was processed and trying to track the package. NO one informed beforehand until I called. So to make up for it I made another order over the phone to insure the item was in stock. The rep I spoke to sent my order TO a 6 year OLD address and didn't bother to confirm my current address other than for BILLING. So they charged my card and I called back after the confirmation showed the wrong address not even an hour later and they told me they couldn't cancel the order or change the address even though it was just made. They CHARGED my card and I'm not even getting the item!!! Now they're telling me I have to do a return EVEN though I'm NOT getting ANYTHING. Additionally I've been in contact for four days and haven't reached a resolution!!! I want my money back!!! Or at least a credit on my account for the amount!!

I tried to cancel my order with Bluefly 5 times; no one would allow me to. The first cancelation was within 2 hrs of placing the order. Instead, they placed the order 9 days later anyway. I received the package and the item was nowhere near what was described. Never buy anything from Vanhi Jewelry; it is a scam. I literally received copper wiring instead of a gold necklace. I wish there was a rating below 1 star because this company deserves it.

Let's first start by saying nowadays when a lot of shopping sites competing for customers' business, this site is still charging $9 even you buy hundreds of dollars. Because only 1 code allowed at the time, if you use any promotion code then you can not get free shipping any more. It's kind of nickel and dime customer and I can see why it attracts less people to shop there. I believe not many returning customers for this reason. Also good luck returning your order with your own shipping and not getting a refund for a long time until you follow by calling multiple times. It all happened with me. Secondly, they have very poor customer service. Final sale can not be returned even for credit. No courtesy. They are losing customers and running sales like crazy everyday. When you actually logged in, you find the sales are all left over or run out of sizes. A lot of items I saw them on the site hanging for years regardless deep discount. Never coming back to shop here even it's 90% off or encourage anyone else to buy from here.

don't order from these crooks. i tried to return a pair of shoes and they refused. based on the date they say they shipped out the shoes plus 21 days. problem is it took 18 days to get the shoes so i was outside the window to return. explained this to customer service and the answer was tough. STAY AWAY.

I tried ordering a pair of shoes 2 times online and 1 time by calling, all 3 orders where cancelled! When I finally got an email about a week later they told me the shoes were out of stock! Never have I experienced such difficulty to make a purchase, I even contacted the bank because they kept insistintg it was the banks fault but the bank reassured me the charges went trough..I even made another purchase from another site with the same credit card and had no issues, my issues were only with bluefly. Its sad because I really wanted those shoes for my wedding and now Im left with no shoes! Dont rely on them!! I now suspect they didnt want to honor the price I initially found because days after my first order the price got higher and higher. Save yourself a headache and dont purchase from here..there are other boutiques who offer same prices and are more reliable and care for their customers.

July 15 I bought two handbags Furla online Blyuflay. I'm in Belarus, where the store does not send any, so I use the services of a forwarder (a good reputation), cooperates with more than 5 years. Having received from the shop track number, I tensed, drawing attention to the parcel weight - 400 grams of 2 handbags size (Measures 13.25in Wide X 10in High X 4.5in Deep) !!!! When the parcel arrived to the forwarder, i turned out that in order there were no 2 Furla bags but two small cosmetic bags ! It is absolutely Bluefly mistake, - which sent me not 2 Furla handbags but cosmetic bags ! I ordered the right product, and am not at fault for Bluefly shipping me the wrong product - I ordered correctly, and there is no fault that Bluefly sent incorrect !  Events unfolded as follows: - First of all I wrote to the Customer Service about the mistake and emailed photo of two cosmetic bags  - I was told - apologized and promised by Jami at Bluefly Custom Service ,to send me a return label  - The label is not sent yet  - I wrote to the Custom Service again , but Gina J. Bluefly Custom Service told me that the refund can not be accept. Bluefly doesn’t want to be responsible for their mistakes !!! I want Bluefly send me the return label and i want my money back !!!! The following copy e-mails support (bottom-up)………. ================================================ Отправитель: Bluefly Customer Service Тема: [Bluefly] Re: Bluefly Customer Service Order Number: 34429550573 Re: Return Дата: 11 августа 2016 г., 1:53:40 GMT+3 Ответ-Кому: Bluefly Customer Service Gina J. (Bluefly) Aug 10, 6:53 PM EDT Hello Владимир, Thank you for contacting Bluefly. After further consideration we are unable to accept a return because because you used 3rd party shipper for Order 34429550573 Sincerely, Gina J. BLUEFLY Customer Service Belle Clive Customer Service ================================================ Gina J. (Bluefly) Aug 9, 7:40 PM EDT Hello Владимир, Thank you for contacting Bluefly. We are reaching out to let you know that we are still working on resolving your current issue. We will get back to you shortly as soon as there is an update. We appreciate your continued patience. Sincerely, Gina J. BLUEFLY Customer Service Belle Clive Customer Service ================================================ Владимир Aug 9, 6:56 PM EDT Hello Gina J., Not sure why you mentioned the forwarder. They didn't ship this order to me. This order arrived at their warehouse, and I requested a picture of the content right away. So, it has nothing to do with them. Your employee made a mistake and include small cosmetic bags instead of two Furla bags that I ordered. You can check the pictures of the cosmetic bags, and I’m pretty sure that you have/had them in stock. So, saying that I have to check with the forwarder is not an option. Please forward my request to your manager. Sincerely,Uladzimir P. 10 авг. 2016 г., в 1:12, Bluefly Customer Service написал(а): ================================================ Gina J. (Bluefly) Aug 9, 6:12 PM EDT Hello Владимир, Thank you for contacting Bluefly. We are unable to accept a return Order 34429550573. Please contact your freight forwarder for more information about the incorrect item received. Sincerely, Gina J. BLUEFLY Customer Service Belle Clive Customer Service ================================================ Владимир Aug 8, 1:26 PM EDT This is a follow-up to your previous request 56365 "Bluefly Customer Service Re..." Hello, Thank you for contacting Could you please provide me with return labels so I can ship two small cosmetic bags to you asap? Also, I don't want a replacement ( I no longer need these bags), I want my money back. Looking forward to hear from you. Your sincerely, Uladzimir P 29 июля 2016 г., в 20:01, Bluefly Customer Service написал(а): ================================================ Jami G. (Bluefly) Jul 29, 1:00 PM EDT Hello Владимир, Thank you for contacting Bluefly. I am sorry that the wrong items were sent out. I am checking with the vendor now to see if we can ship out the correct items. I am sending you the return label and rma to return those items asap. Thank you for your patience while we resolve this issue. Sincerely, Jami BLUEFLY Customer Service Belle Clive Customer Service ================================================ Владимир Jul 27, 4:42 PM EDT Dear Sir/Madam, I placed an order with your store (On July/14/2016, Order Number: 34429550573.). The weight of the package was smaller than it's supposed to be. I checked the content, and it looks as if instead of two Furla bags you sent me two small cosmetics bags. Please see pictures attached. How this could be and what can be done? I’m very disappointed. ((((( Can you please either send the item of the correct size or make the refund for the purchased item? Please provide me also with return label. And please refund shipping cost as well Thanks for your cooperation. ULADZIMIR P Attachment(s) Снимок экрана 2016-07-27 в 23.26.32.png Снимок экрана 2016-07-27 в 23.25.54.png Снимок экрана 2016-07-27 в 23.26.17.png

I am stunned at the straight up blatant rip off tactics of Bluefly. I ordered a Vintage Addiction bag from Bluefly which arrived with a broken strap, so the bag was not usable. I emailed customer service and Gina emailed back that the sale was final. I then called her and told her that I understand final sale, but that obviously the product has to be in new, operating condition - if they are going to sell broken products, they need to state where and how it is defective. I told her that I just needed a new strap, that I loved the bag - just that the strap was broken. She said she was going to email the manufacturer and see what they could do. She replied promptly asking for photos, I called her and emailed her photos, and she said she would be getting back to me. Below is the last of the communication with Gina at Bluefly. Just copy and paste of that canned email message that the sale is final. -------- Original Message -------- Subject: RE: Bluefly Re: Bluefly Customer Service Re: Order 34415446569 Mozu 58752 - Final Sale Return To: "Bluefly Customer Service" flyrep bluefly.com Date: Fri, July 22, 2016 10:55 am Hello Gina: You have been so pleasant to deal with on the phone the couple of times we have spoken. It seemed you were willing to do everything to ensure a positive customer experience and understood basic customer service ethics. However, the email below is so contrary to the spirit and tone of our phone conversations, that I want to be sure I am understanding your decision based on your responses below and the chain of events. 1. I received a Vintage Addiction purse that was broken/defective. 2. I emailed and called you to report the problem and work with you to replace the item. The item is not usable. 3. You requested photos of the broken strap/hardware. 4. I provided you the photos proving that the product is broken, with the tags still on the item. 5. Your email of July 18 states that I cannot have a refund or replacement of the product. Summary: You sent me a broken item and are expecting me to pay for an item that is not usable. Please confirm back to me by July 29, 2016 that my summary/understanding above is correct. I want to be crystal clear of your company's policy and ethics before I take action with the blogs and my credit card company. Thank you. mimi ybanez -------- Original Message -------- Subject: Bluefly Re: Bluefly Customer Service Re: Order 34415446569 Mozu 58752 - Final Sale Return From: Bluefly Customer Service flyrep bluefly.com Date: Mon, July 18, 2016 1:00 pm Please type your reply above this line Your request (53802) has been updated. To add additional comments, reply to this email. Gina R (Bluefly) Jul 18, 4:00 PM EDT Hello Mimi, Thank you for contacting Bluefly. Occasionally, in order to get you the amazing deals we offer, we may need to mark an item as "Final Sale". The item you purchased is Final Sale and not returnable. We apologize for any inconvenience this may cause you. Should you require assistance, please call Bluefly Customer Service at 1.877.BLUEFLY (1.877.258.3359). If you are calling from outside the United States, please dial 212.944.8000 and press 1 to speak with Customer Service. Our FlyReps are there to serve you Monday through Friday from 8:00 a.m. to 9:00 p.m., Saturday from 10:00 a.m. to 6:00 p.m. and Sunday from 12:00 p.m. to 6:00 p.m. Eastern Standard Time. Thank you for your continued interest in Bluefly. Sincerely, Gina R. BLUEFLY Customer Service Belle & Clive Customer Service Gina R (Bluefly) Jul 16, 1:14 PM EDT Hello Mimi, Thank you for contacting Bluefly. Occasionally, in order to get you the amazing deals we offer, we may need to mark an item as "Final Sale". Please allow us 3 - 5 business days to review your request. We will get back to you with our decision. We apologize for any inconvenience this may cause you. Should you require assistance, please call Bluefly Customer Service at 1.877.BLUEFLY (1.877.258.3359). If you are calling from outside the United States, please dial 212.944.8000 and press 1 to speak with Customer Service. Our FlyReps are there to serve you Monday through Friday from 8:00 a.m. to 9:00 p.m., Saturday from 10:00 a.m. to 6:00 p.m. and Sunday from 12:00 p.m. to 6:00 p.m. Eastern Standard Time. Thank you for your continued interest in Bluefly. Sincerely, Gina R. BLUEFLY Customer Service Belle & Clive Customer Service Mimi Jul 14, 4:52 PM EDT This is a follow-up to your previous request 47761 "Bluefly Customer Service Re..." Hello Gina! Thanks so much for taking the time to help me find the email in my trash bin! attached is a file with 2 photos of the defective strap hook. In a perfect world, the manufacturer can send me a replacement strap because I love the pattern on the bag and want to keep the bag...you know how these bags are one-of-a-kind, and if they replace the bag, it might not be a pattern I like as much. If they have to replace the bag, perhaps they can send pics of the new bag first so I can see if I like it as well. Mimi -------- Original Message -------- Subject: Request received Bluefly Customer Service Re: Order 34415446569 Mozu 58752 - Final Sale Return From: Bluefly Customer Service flyrep bluefly.com Date: Thu, June 09, 2016 11:18 am Attachment(s) Red Vintage Addiction Bag - defective strap hook June 2016.jpg This email is a service from Bluefly. Delivered by Zendesk [1GZO2P-QOQN]