BlueflyReviews of bluefly.com

I am typically not someone who takes the time to write a review, but if I could have given a lower rating, I would have. Bluefly.com is a HORRIBLE company to order from, to try and get any type of online support from and to return items to... HORRIBLE! Sadly I have only made two purchases from this company and that has been enough! The first was the end of 2016 when I ordered pair of men's boots. I placed the order online, and it was in the process of being completed. Two weeks went by without any updates; their account status showed "processing" as a generic update. When I tried to call their customer care (four times) I was greeted with an announcement that stated we are experiencing high call volumes of 45-60 minutes! If you have call times this high, there is not only something wrong with your customer care team, their staffing, but also the fact that so many people are having issues that need to call in! After ONE MONTH of no updates, and the stale online status of "processing", I found an email address and reached out to another customer service group who apologized and abruptly cancelled my order stating there was no longer inventory of the item I had been waiting for. So, for one month this pathetic company took my money, provided not updates and was unreachable. Thinking his may have been a one off issue. I placed on order for another item in February of 2017. The item arrived about one week later and just did not work out. When I tried to following their online return process I found that my order status was "processing" even after having the item in my hands for over two weeks. What the hell is this company doing? And whoever is managing their online services should be fired! When I called their customer service line it was a very generic, short and rather curt message stating their offices were closed and was disconnected. No mention about their hours of operation or their location for time zone purposes. HORRIBLE!!!! I called the next morning only to hear the same message of call volumes being so high (45-60 minutes) but, finally got through to someone. When I explained my issue to her, she tried to be helpful in processing my return. She stated that their system showed my order as being delivered when my screen was still showing "processing” and was preventing me from completing the return online as requested by their website. She tells me I will be on the hook for the almost $7.00 in return shipping charges. And asked that I take a screen shot of the “processing” status and email her so she could attach it to my phone call ticket to her IT staff. So after two horribly failed attempts to order something, mediocre customer care, and now a $7.00 shipping return, she wants me to take the time and send her a screen shot to help her? ARE YOU KIDDING ME? I can’t get these shoes out of my house and returned to this company fast enough. I will NEVER EVER order from this company again. In a world were ecommerce is driving everything, the competition to be good is crucial. Why would anyone ever order from this company again? There are so many others out there that provide free shipping and returns, have websites that actually work, customer care lines that don’t have one hour hold times, and friendly greetings that provide detailed information and don’t just hang up on you? DON’T WASTE YOUR TIME BY ORDERING FROM BLUEFLY.COM … MOVE ON AND UP!

Won't waste any more time talking about this shady company. Doesn't return emails or phone calls . Phone reps are basically illiterate and they try to cheat customers out of refunding for return shipping on the wrong size sent. NEVER I repeat NEVER buy from this scam operation ! Only wish I had read all these horrible reviews before I ordered from them.

I can never get an answer from this company. Everytime I contact them, they tell me my order is processing and will ship soon. JUST SHIP THE DARN THING! I ordered some Helen Jon bathing suit bottoms, they didnt have the top so I ordered that elsewhere. The other company already shipped and I have received the item, so now I am waiting on the other half to my suit.... that apparently hasn't even shipped yet. No one can give me an answer as to where or when my purchase it. Customer service is useless... I dont even know where this company is located, but I will never order from them again.

I bought a pair of shoes, described as leather. When they came, they were plasticky patent leather and too small. When I tried to return them, the site accepted the return in principle but requires a mailing label, which they did not provide. I called Customer Service and got a phone company recording saying that the number was no longer in service. (I tried multiple times and checked the number.) So I tried calling their international Customer Service number and got a recording saying that the mailbox was full.

Ordered three sweaters..order process fine..received and two were of inferior quality for price. When I try to return the sweaters one of them they said was a final sale which when purchased was not disclosed. Upon finally, after three tries, reaching someone in customer service I sent a screenshot and they agreed to allow the return and refund for the two sweaters. I promptly returned the items of which they received it has now been One month since they have those items in their possession and I have yet to receive a refund. The entire return process has been a nightmare. Too many emails and phone calls to count this is totally unacceptable Think twice before ordering from bluefly.com!

Here we go..... I ordered a pair of Ray Ban Sunglasses last year. Because back then Bluefly did not have an option to ship to New Zealand I gave them my NZ Post Youshop address in the USA. NZ Post would then send the Item to me in New Zealand which is a great service from NZ Post :-) On my Bluefly tracking it stated that the item was delivered to the NZ Post Warehouse in Portland. A week later I contacted NZ Post asking if they had received the item or not. NZ POst then told me that they haven't received anything but would look into it. I contacted Bluefly to assist me, but was told straight away that I needed to contact NZ Post about the issue. NZ Post then went out of their way to investigate and found that my Sunglasses had been put onto an order from someone in Australia by Bluefly, they even send me a copy of the Persons Invoice!!! I contacted Bluefly about this stating that it obviously was a mistake on there side wrongly packed at the Warehouse. They apologized and offered me a refund saying that it would be processed within 5 days!! At this stage it has been over 14 days and Bluefly doesn't even reply to my emails anymore. Do not buy from Bluefly!!! I sure wont be buying anymore!!!

I ordered two pairs of shoes from Bluefly for my girlfriend, not knowing which pair she would prefer, and thinking I would return the other pair. After I received my order, and after my girlfriend chose her shoes I tried to return the other pair. In order to do this I needed "lookup the order" on Bluefly in order to make a return. I tried to do this but was told "error, unable to find order, please try again later". I figured there must be an error on their end since the order number was correct. I waited a few days later, and tried again and was met with the same message. After another week I was finally able to find the order, but was then told the return window had passed! I called customer service to explain that I was only unable to make the return because of an issue on their side, but they refused to acknowledge this, and said I would not be credited for any return. Needless to say I am very unhappy with the customer service and would recommend that others not shop with Bluefly.

The worst customer service i will never deal with this company ever ever again.