BlueflyReviews of bluefly.com

Response from BlueflyAug 29, 2018

Hello Anita, We sincerely appreciate your feedback regarding the issue about not being able to get in touch with our customer service department. We are going through some growing pains and are experiencing some technical issues. There will be new and exciting changes to Bluefly and these issues should stop. If there is anything else I can do to further accommodate, please reach out to us. Best, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 29, 2018

Hello Dusty, Thank you for getting in touch and I am sorry to hear that your order was incorrect. I can understand how disappointing this must be! If you would like to provide us with your order number starting with "344", I would be more than happy to assist you with this inquiry. Best, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 29, 2018

Hello David, We sincerely appreciate your feedback. I am so sorry for the experience you have had with this order. As you are aware, the website states that Pompeii3 items will take at least 5 business days to process your order prior to shipping, however each of these items are specifically created and handmade. This means that some pieces do take time on certain occasions, depending on the intricacy of the item. We sincerely appreciate your patience and understanding while our vendor worked to complete the beautiful ring that you chose. They dedicate their time and effort into creating their timeless pieces so you are completely satisfied. If there is anything we can do to assist, please do not hesitate to contact us. Best, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 29, 2018

Hello Mary, I am so sorry your received the incorrect item and the trouble with our phone lines. We are going through some system transitions and are experiencing some technical issues. There will be new and exciting changes to Bluefly and these issues should stop. If there is anything else I can do to further accommodate, please reach out to us. If you would like to provide me with your Bluefly order number starting with "344", I would be more than happy to help! Best, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 29, 2018

Hello Grant, I am so sorry about the issue with your Louis Vuitton Sunglasses. If you would like to provide me with your Bluefly order number starting with "344", I would be more than happy to help you sort this out! Best, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 17, 2018

Hello Patricia , You can reach the Bluefly Customer Service team Monday to Thursday from 9AM to 7PM EST. Friday's from 9AM to 5PM EST. Unfortunately, our customer service team does not operate on the weekends and most major holidays. Call us at 1-877-258-3359. You can always reach our team at [email protected]. We normally respond to email inquiries within 48 business hours of receipt. Thank you for your patience. We look forward to providing you with the best service. https://www.bluefly.com/contact-us-b

Response from BlueflyAug 29, 2018

Hello Ravindra, If you would like to inform me of your experience, I would be happy to look into this for you. We strive for excellence and I will do my utmost to provide you with a satisfactory outcome. I would love to help improve your experience with Bluefly! Best, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]