BlueflyReviews of bluefly.com

Response from BlueflyAug 28, 2018

Hello Marisa, I am sorry to hear about this experience. I sincerely apologize that the product did not meet your expectations. I have looked into this issue and found that one of my associates reached out to the vendor on your behalf. It looks like she helped you with a one-time accommodation and sent you a return label. I hope that this is ending is satisfactory for you. Have a wonderful day! Sincerely, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 28, 2018

Hello HK, I am terribly sorry to hear about your experience. The reason that our phones have been busy is because we are switching offices and systems and are experiencing a few hiccups during this time. Rest assured, I am personally looking into this issue and will be contacting you shortly in an effort to resolve them as soon as possible. I look forward to your reply. Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 28, 2018

Hello Josue, I am sincerely sorry about the experience you have had with our website. I have looked in to this for you and found that your order was cancelled due to an inventory error. Our marketplace partners work hard to try and maintain 100% inventory accuracy however, on rare occasions there are errors. If there is anything else I can do to further accommodate, please reach out to us. Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 28, 2018

Hello Marina, I am terribly sorry to hear about your experience. I have looked into this and I see that one of my co-workers reached out to you this morning in regards to your query. We look forward to your reply so we can assist you in any way that we can. Sincerely, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 28, 2018

Hello Viktor, Thank you for getting in touch and providing feedback. Bluefly prides itself on the quality of its merchandise and does not sell reproductions. Every marketplace partner we work with has undergone a thorough control check to meet the highest standards of excellence. Since 1998, Bluefly has guaranteed the authenticity and condition of every item sold so that customers can purchase products with complete confidence. Please can I ask you to email [email protected] with images so that we can investigate this for you. We look forward to hearing from you. Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 29, 2018

Hello Tammy, I apologize for the experience you had with Bluefly. If you would like to provide me with the order number starting with "344", I would be happy to help with a resolution. Best, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 28, 2018

Hello, I am sorry to hear that you were disappointed with your experience. I would love to help! If you could email us at [email protected] with your order number starting with "344" as well as 3-5 pictures showing the areas of concern, I would be happy to look into this for you! Sincerely, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 29, 2018

Hello Shauna, We truly appreciate the feedback. I apologize for the issues with our website. We are going through some growing pains and are experiencing some technical issues. There will be new and exciting changes to Bluefly and these issues should stop. I noticed that one of my co-workers had handled an inquiry from you on 8/11. I would be more than happy to assist if there is anything else I can do for you! Please do not hesitate to contact us if there is. Sincerely, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]