BlueflyReviews of bluefly.com

Response from BlueflyAug 27, 2018

Hi Angela ! We Apologize that we failed to meet your expectations. Please note our return policy is denoted on the product page before you purchase. We either have a 14 day return policy or the item is final sale. I have added a link to review our return policy : https://www.bluefly.com/returns I truly apologize we cannot accept your worn shoes.

Response from BlueflyAug 30, 2018

Hello Jane, We sincerely appreciate your feedback regarding the issue about status of order. I see that one of my associates had reached out and fulfilled request to cancel order. I hope that we were able to resolve your inquiry to your satisfaction. Please do not hesitate to contact us back should you have an further inquires. Best, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 30, 2018

Hello Daria, Thank you for feedback! We are sorry for the issues you experienced with your order. We are all about customer services and we are sorry we let you down. We have reached out to you privately in hopes to resolve your issue. Have a wonderful day! Sincerely, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 27, 2018

Hello Veronica, We sincerely appreciate your feedback regarding the issue about receiving the incorrect item. I see that one of my associates had reached out and sent you a return label for your item. I hope that we were able to resolve your inquiry to your satisfaction. Please do not hesitate to contact us back should you have an further inquires. Best, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 27, 2018

Hello Carole! I just wanted to make sure that everything was satisfactory with your order. I hope that you were happy with our deals and the services we provided! We noticed that for such a lovely message, the rating was only a 1 Star. If there is any way that we can improve upon your experience, please do not hesitate to let us know. We would be happy to help in any way we can! We are very glad you are happy with your shoes! Best, Bluefly Customer Service 1.877.BLUEFLY (1.877.258.3359) [email protected]

Response from BlueflyAug 28, 2018

Hi Rebecca, I apologize that we failed to meet your expectations. I see you were assisted by one of our associates in which you for the return shipping fees. We are going through some growing pains and are experiencing some technical issues you mentioned have been addressed. There will be new and exciting changes to Bluefly and these issues should stop. If there is anything else I can do to further accommodate, please don't hesitate to contact us. [email protected] / 877.258.3359