BlueflyReviews of bluefly.com

i ordered a pair of Saint Laurent tribute sandals, size 40. I researched the brand to make sure it was equivalent to my size which is 10. Bluefly does not list a size chart that is specific to each item in a way that I trusted, which is why I searched for over a week before deciding to make the $600 purchase. I got the shoes, and they fit a size too small, and I have the pics to prove it, and standing in them feels dangerous like the shoes were originally samples. The heel buckles inward and feels completely unstable. I have been begging for an exchange or store credit because I understand final sale is supposed to be final, but this feels like a scam. The shoes do not appear to have been properly vetted for fit and defects, and I shouldn't be stuck with a big purchase (whether it was on sale or not) that I can't wear or even comfortably resell. Customer service has not been responsive in a day now and I feel like going thru the credit card is the only way i can get a proper resolution. The fact that the company doesn't allow reviews of items, has so many final sales and is difficult to get a prompt response from should have let me know not to buy anything from them. The customer service supervisor I ended up begging for an exchange or even store credit seen every pic I sent showing the heel of the shoe caving in ward and how much of my feet were hanging over the shoe, and was cold and would take 2 days to return emails. I'd literally have to send a reminder email just to get a robot like response. I would never want anyone to go thru this or have to be stuck with a pricey item that is clearly not the size listed and feels defective. The shoes were supposed to be for my wedding, I had to buy another pair of shoes and spend more money as time was running out quickly, and I got nowhere in my begging for help from this company. WORST EXPERIENCE EVER.

I received a dress last week that I need to return, as it doesn't fit. As I ordered through Paypal, the website doesn't let me get a return form there. I am unable to get anyone on the phone at customer service. I sent an email too, but after reading all these negative reviews, it seems I'd better post something negative here in order to get a reply from this company. My order # is 34468534371. Very disappointed. If they get back to me and I successfully return this dress, I will update this review to more stars. I order online from other sites all the time, and I'm very frustrated. UPDATE: After I posted this review, I received a reply. It took over a week to get the credit, but it finally came through. With how difficult this process is, I'd never buy from here again. But I added one star to my review, for a total of two. Perhaps if you have an account, and don't buy through Paypal, it's easier to make a return.

Description not right and not fit !Still not return yet

A blouse in my order had a rip on the front area.

I usually enjoy the online experience with Blue Fly, however! Not this time. I paid $60 USA to have a parcel express shipped to Australia, It hasn’t yet arrived! I have had no correspondence from Blue Fly about what it’s shipping status is? I also realised the website was showing USA $$ despite displaying Australia.. thus a huge confusion when the exchange rate set in and the final charge was SIGNIFICANTLY more than I expected!! Blue Fly you could really improve this experience by explaining to the customer before they commit to the purchase the final conversion price! And when the realistic date of arrival will be!! In addition, don’t partner with companies if they can’t commit to the time frames and I would consider it good business if you would refund my shipping money and at this point the gift will be late so I no longer need the necklace and would appreciate the refund on that too.

I do enjoy the selection of merchandise at Bluefly and many times their prices. I recently had a shipping snafu and Bluefly did not make it right, which has lead me to to have to dispute the transaction with my credit card company.

My shipping address reverted to one on file when completing my order. I immediately called customer service to have this corrected. I was asked to call back since the order was not yet "visible" as it had just completed. I called back on three separate occasions and was told each time that the address would be updated with the vendor and someone would follow up with me by email once completed. In the end, the address was never changed, the items shipped to an address 3,000 miles from my home & I never received them and NO ONE ever followed up on my request to correct the address.

Items listed on website not actually in stock when I went to check out. Shipping is taking way too long.