BlueflyReviews of bluefly.com

Missed the return window by two days due to a terminally ill pup, asked customer service for a one-time allowance to return several thousand dollars-worth of merchandise that doesn't fit and was ignored for weeks before being denied. I'll never shop with you again, and will make sure to warn others also. A 14 day (10 business day) return window is nonstandard and meant to trap your customers.

I am totally disappointed in Bluefly! I have repeatedly asked for a RMA number and shipping label to return some designer sunglasses. I have gotten nothing. This is the third or fourth time I have asked. I am beginning to think you guys just want to let the time run out so that it’s not possible to return items! Not very good business! If I don’t receive a RMA number and return label right away I will no longer shop on Bluefly! I need to hear something NOW!

Don’t order from here ! Definitely ripping people off with hidden fees. I order shoes but they did not fit I sent them back and they deducted out $21.95 from my refund. However the site states that an initial $12.95 will be deducted. I reached out to them and someone responded so unprofessional and still couldn’t let me know why they deducted a whole extra $9 from my refund ! This is ridiculous I will be reporting them and I know they better have an explanation. They still can’t tell me what the extra deduction fee is for ? Instead told me to read the return policy which I did and it states $12.95 not $21.95 ! Will no longer order from bluefly

I placed an order and I never received it. I have sent numerous emails and texts to this company and they have not answered me and I’m still waiting for my refund. They knew how to take my money but for them to give me my refund is like pulling teeth. The worst customer service care sucks

I ordered a sweater on December 8th, and I still haven’t received it. The latest tracking says December 14th. Bluefly uses a cheap bulk shipping method via USPS where multiple packages are dropped off under one scan number and can sit for days before USPS processes them individually. This shipping method isn't acceptable, especially during the holidays. Today is December 19th and I have no idea where this package is. Terrible company and awful customer service.

Ordered an item that showed available and in stock a couple days later I receive an email from Blue fly that states the item is no longer available and that they are canceling the order and refunding my money, no explanation no offer to make things right or even something as simple as a discount for my next order. Wish I had read the reviews prior to ordering.. lesson learned.

I ordered a "wear red for Charlie Kirk on October. 14" shirt that obviously was supposed to be RED. Ordered on Sept. 12 and received the shirt on the evening of October. 14. I was shocked to see the shirt was actually ORANGE. I submitted all information required including a photo next to a red shirt to their 24 hour customer support. Received message today that apparently they are offering me $3 refund on the shirt that cost me $47.47.

I purchased a handbag on Bluefly, and after several days, I received a delivery notification. However, the order never arrived at my shipping company (since there is no direct shipping to my country, I usually use a shipping company for such deliveries). To clarify the situation, my shipping company requested a signed proof of delivery, as they suspected the courier may have delivered the package to the wrong address. When I reached out to Bluefly for assistance, I was simply redirected to FedEx to track the order myself. The fact remains that my order was lost, and I do not understand why the responsibility for tracking and resolving this issue was shifted to me. I paid for my purchase and delivery, and I reasonably expected Bluefly to ensure that my order was delivered properly. However, that just ignored my emails and, of course, did not take any responsibility.