BlueflyReviews of bluefly.com

Poor communication! Ordered an item which never shipped. No communication as to why the item never shipped. After 2 phone calls and multiple emails, found out that the item was out of stock. Bluefly should have been proactive and taken the initiative to communicate with me about the situation as oppose to me calling and emailing to find out what was going on with my order

My first order and I was so disappointed. The order was all wrong. Never again!!

I have ordered from you 3 tod's men shoes wich all came the wrong size , 1 glasses wich came in another style and a men's wallet wich I did not receive yet. I payed for an express shipping and my order was extremely late. I need a solution to all of these problems Please reply ASAP order number 34467001282-34467015465 I sent multiple emails to the customer care but didn’t get any replay from them 00966544374444

I ordered 2 pairs of shoes during a sale. I got one pair without incident. The second pair they sent the complete wrong shoes, I ordered rose gold sneakers, they sent men’s hiking boots. I immediately sent an email to customer service and was told that I can re-order the rose gold and send the hiking boots back. I went onto blue fly and the shoes were now DOUBLE the price. I sent an email back to blue fly explaining the situation and said I would like to pay the price I paid when they were on sale. The email I got back said “this is a second party provider for the shoes so we don’t control prices and can’t fulfill your request” I wrote back and said “I ordered from your website, I have been a great customer for about 10 years, and have recommended your site to many friends, and you’re going to lose me over this” Recieved no response. NOTHING. So sad that be treated this way. BUYER BEWARE, you are not necessarily shopping with blue fly when you use their website. Amazon would never treat me this way. Maybe that’s why they’re so successful. Sorry blue fly you dropped the ball, and when I wrote back to customer service i asked for my email to be sent on to a higher up (manager, supervisor) and still have heard nothing. I still have the boots and would be happy to return them to get the shoes I wanted. This only happened a couple/few weeks ago.

Terrible customer service, they never answer the phone to fix an error on their part, horrible will never shop with Bluefly ever again

After my purchse i have contact you to change my address or delay the shipping because my oficce in Indianapolis its close. I have no answer and the shipping companys told me that is no possible. WHAT CAN I DO. PLEASE Order from 13/8 and first email also from 13/8 Thank you so much for answering My order number 34467884199 Hi, One of the packages it’s already on the UPS office to pickup. Can you provide to have both there? I will send someone for the pickup. Thank you so much and best regards. Sincerely, Alvaro Pinto

This was supposed to be delivered in 2 days and will not be delivered at that time

The product I got wasn’t the same color I ordered.