Vera L.
RETURNS IMPOSSIBLE
I ordered a pair of shoes from Bluefly and it took over a week for them to send me a confirmation of my order, and I received the order another week later. When the shoes arrived, I found that they did not fit. I've been trying to return them, but because I checked out as a guest, every time I try to look up my order, the website breaks and I cannot access the account. Today is my last day within the 14 day time period and these are a pair of $280 shoes. I've tried emailing, calling, and messaging on social media but I haven't heard back at all. If I cannot return these shoes as a result of Bluefly making it impossible, I will have to call my bank to dispute the charges. I cannot wear the shoes because they are too big and I can't figure out how to contact Bluefly??? This is horrible
Response from BlueflySep 6, 2018
Bluefly replied 2 days ago Hi there Vera Thank you for feedback! We are sorry to hear you have a difficult time making a return. We have reached out to you by email and by phone in an effort to resolve your inquiry. Please note I see that you did not complete your profile for your accout and that may be why you were not able to complete a return label. I look forward to resolving this for you. BLUEFLY Customer Service USA 1.877.BLUEFLY (1.877.258.3359) Mon - Fri 9am - 5pm EST Hello Vera, We have reached out to you by phone and email and have not heard back, we have also provided you with a return label, please reach back out to us if you have not received it. Please feel free to reach out to us at: BLUEFLY Customer Service USA 1.877.BLUEFLY (1.877.258.3359) Mon - Fri 9am - 5pm EST email:[email protected]