BlueflyReviews of bluefly.com

Don't buy from this site,i order 2 products and i never receive them,they don't answer to my emails or phones.

I placed and order last Friday. Received and an email with an order number unlike the usual Bluefly order numbers. And the order does not show up in my account. I emailed only to receive a reply from Michael who never gave clear answers and even told me he tried to contact me. There is no record of calls on my phone. Tried to call Monday but the phone lines were unavailable. On Tuesday did speak with Jamal who said he would contact the vendor. Spoke with him again, He seemed annoyed at my second call and said he had not heard back from the vendor. I also asked about the odd order number. Jamal said that Bluefly is changing it's system. What's up Bluefly? I have shopped the site for a good 15 years. Please fill my order or give me my money back.

Horrible horrible horrible. I bought a pair of pants and they came in defective and clearly worn. I contacted them through email and they demanded photos. I happily provided them and did not hear back for 5 days (or even until now, no reply!). Then I call their main customer service help line and I get an automated message saying they are 'unavailable'. Mind you, it wasn't as though the company said they were unavailable. No just a standard cellphone message. Not to mention I called in the middle of a weekday during their business hours. My package has no return label and the company is blatantly ignoring me. DO NOT BUY FROM THEM. End of story.

I am reaching out here because I am extremely upset and disgusted by the dismissive customer service I encountered. I ordered three dresses this morning. I want to change the shipping to expedited, and didn’t realize it till like 5 minutes after I submitted the order. My order number is 344-123138128. Firstly, who operates a big business like this in which the phone system is being upgraded DURING business hours ????? Fine they say email out customer service. I did. I explained the situation, and she told me I wouldn’t be able to make any changes to my order. That’s ridiculous since the order won’t ship for 24-48 hours. Furthermore, her response was patronizing, dismissive and unhelpful. I demanded for a supervisor etc to call me so we can resolve this. I am still heading crickets. I demand someone call me because honestly this is the worse feeling to have all weekend. Unreal. I see why amazon etc is winning.

Wth is wrong with this website??? Nothing works! My order number is 34469103858. You cant look up order status, you cant create an account , wth can you do,???? Please get back to me asap. I have never in my life....smh.

Also trying to call customer service and this is message on other end of line "the person you are trying to reach is unavailable" then it hangs up. Nice customer service. TRYING TO RETURN AN ITEM and website also does not work to look up order number and print return postage. WORST SITE EVER.

Customer service is unreachable. Called them at least 4 times, no one would answer the phone, this website is a joke. I need to return it before they ship out.

I placed my order 14 days ago and haven't heard anything from Bluefly. The order tracking page on their website is broken. Their customer service is not reachable. I have not received any shipping confirmation, neither the product. The whole thing really seems like a scam. So what I supposed to do since they charged my card? Report to police? Bluefly customer service if you are watching this Site, please get back to me asap.