BlueflyReviews of bluefly.com

Placed an order almost two weeks ago. Per website they suppose to ship within 1-2 business days, contacted customer service after 5 days- no response. Phone is not working. Contacted them again today - received a cancellation notice. Wow. Never again.

They knew they were going to close why didn't tell the vendors and employees? They waited it out, took all the sales from Xmas didn't pay vendors for sales for the past 2 month's, I am owed about 10,000 from sales from Dec 1 to Dec 31, And for sales from Jan 1 to Jan 31. So they knew they were going to close and not pay vendors for merchandise shipped to customers.

This is so sad. Bluefly WAS a really good company and then something happened. We are a retailer who sold our items online to customers. They were all delivered successfully to the customers but we have not been paid for the sales. Reason is? They just shuttered their doors on Friday without telling their customers, retailers or even their employees. Fat chance any of us will get any of our money owed.

I purchased Jewelry from Bluefly that took more than a month to receive and when I received my merchandise, it was defective. The cost was very expensive and the quality poor and damaged. I returned my purchase immediately and have yet to receive a refund. I have been waiting for more than a month and their customer service will not respond to any inquiries. If you looking for quality of merchandise and quality customer service DO NOT PURCHASE FROM BLUEFLY.

Bluefly are refusing to return my emails and of course the customer service number isn’t “accepting calls”. I’ve returned a shirt that was delivered to them beyond the 7-10 return processing they ask for. This shirt was $300.00. I have emailed them several times and they refuse to answer or even acknowledge my return. Please do not order anything from this company and have to return it. From my experience it’s high way robbery. I have reported their actions to the Better Business Bureau

I ordered two items on Dec 27 2018 7:02 PM both in a size 10.5 they shipped me one item in a size 7 trying to get in touch with the company to send this item back i'm having a problem as to where to ship this item back to no return label this is unacceptable.My second item i'm still waiting for trying to be positive about the situation that they sent the right size on my second order. I finally received my sandals to find my order was the wrong size again , i just want to return my entire order with a FULL refund thank you . After putting a claim on Blufly i finally got a response from them CLAIMING they reply to every email which is not true I'LL NEVER ORDER NOTHING WITH THIS COMPANY THERE CUSTOMER SERVICE IS HORRIBLE I HAVE PROOF OF ALL MY PHOTOS WHEN BOTH MY ORDERS WERE THE WRONG SIZE 1 sneaker a size 7 and my sandal a size 10 when clearly my conformation number shows i ordered a size 10.5 for both DONT TRUST THEM IS SOME SHADY THINGS GOING ON WITH THIS COMPANY

I ordered some sunglasses. 2 weeks later my order was cancelled. Turns out they were sold out. No one responded to my requests for them to confirm if any similar items were still in stock. Don't shop here if you are relying on receiving your item! Quick to take your money, terrible service once they have it.

It started from ordering 2 shoes, and not receiving it - only to go online to see that the whole order was canceled without any notification or reason. I called and tried to work things out, and they just told me it must have been a glitch in the system and that I have to reorder. I asked for expedited shipping but they wanted me to pay extra for that even if it was their glitch in the system that made the order cancel. So, I reordered. Item arrived, but the wrong size. It took me several emails back and forth (and them needing proofs of the wrong size...) in order to get them to give me a shipping label to ship it back to them, the fee on them. By the time I got their label, it was 9 days since I received the item and I was going on a business trip the next day early morning and they told me unless I ship it out the next day I won't be able to return. They also told me since this is a 'vender' that ships them out, I won't be able to exchange but I have to reorder if I wanted the shoes still. Since I was going to be out of town ask asked if I could ship it once I'm back but they didn't even return an email to that. I had to ask my partner who had my key to go to my house and do the rest for me the next day since I wasn't even going to be in town. I looked desperately online to find another place that would have the same item even for twice the price so I wouldn't have to deal with their bs but Bluefly were the only people who *supposedly* had that size. So, thinking, they MUSN'T make the same mistake again. Well, I was wrong. I got the wrong size again. Their response to me was completely rude, telling me that it's on me to send it again within 10 days. The reason why many of us shop online is that we are busy people. I, for one, go to school and work fulltime. For me to be going back and forth to FedEx office with a box because some incompetent company cannot figure out the difference between 36 and 35, TWICE, should not be on me. Again, corresponding took ~10days, I had finals and work deadline, asked what they can do for me to try to rectify the situation and the customer service agent's respond was "Dear XXX (In all caps for some odd, weirdly threatening reason), You have been given a label. There is nothing further we can assist you with." So I guess in Bluefly's book that's an ok behavior and does not warrant any proper apology or followup. I used to shop with them often when I used to live in West Coast several years ago, moved out of the US for several years before coming back, when I started using them again... only to find out their service has gone downt he toilet. If they are not intentionally sending the wrong sized item with very short return period and taking a long time to respond back and forth as a way to scam people out of their money, then they are simply filled with incompetent workers. And no, holiday busy-ness is not an excuse because this has been from October, going back and forth. I will never use them again and will warn anyone who is thinking about shopping with them.